Senior Technical Product Support Specialist

Ricoh USA, Inc.; Duluth (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K retirement plan

Paid vacation

Job summary

Ricoh USA, Inc. is seeking a Specialist II, Technical Product Support in Duluth, GA. This role provides pre- and post-sales support for complex technical issues related to digital copiers and connectivity. Responsibilities include monitoring staff performance, handling support calls, and developing training programs.

The position requires a high school diploma, advanced technical knowledge, and at least 5 years of related experience. Comprehensive benefits and a full-time schedule are offered.

Qualifications

• Minimum of 5 years of experience in configuration, maintenance and repair of digital copiers and printers.
• Advanced technical knowledge (Mechanics, Digital Circuitry, Electronic principals).
• Experience developing training materials and tools.

Responsibilities

• Monitors and evaluates performance of staff members.
• Trains and guides staff in specialized support.
• Responds to incoming support calls in a timely manner.

Skills

Technical knowledge

Customer service

Interpersonal skills

Problem resolution

Education

High school diploma or equivalent

4-year college degree (desired)

Completion of 2-year technical school training

Tools

Windows operating system

Unix operating system

Job description

Ricoh USA, Inc. is seeking a Specialist II, Technical Product Support in Duluth, GA. This role provides pre- and post-sales support for complex technical issues related to digital copiers and connectivity. Responsibilities include monitoring staff performance, handling support calls, and developing training programs.

The position requires a high school diploma, advanced technical knowledge, and at least 5 years of related experience. Comprehensive benefits and a full-time schedule are offered.