Onsite Print & Equipment Support Specialist

Ricoh USA, Inc.; Towson (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Tuition assistance

Paid time off

Job summary

Ricoh USA, Inc. in Towson, MD is hiring a Field Representative II for onsite technical support. You will handle press operation, copier management, bindery, and related tasks, delivering exceptional customer experiences with accuracy and timely results.

The role emphasizes hands-on equipment operation, troubleshooting, continuous learning, and adherence to Ricoh standards. A strong client focus and willingness to perform additional duties keep the service level high and customer satisfaction

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of related experience.
• Excellent customer service with a warm, engaging demeanor.
• Strong organizational skills with the ability to prioritize.

Responsibilities

• Adhere to Ricoh's Service Excellence standards in every interaction.
• Manage copy/print/mail center services including AV management.
• Troubleshoot hardware and software issues and operate equipment efficiently.
• Maintain a clean, organized workspace and professional appearance.
• Proactively manage inventories and perform routine maintenance for optimal machine performance.

Skills

Customer service

Organizational skills

Troubleshooting equipment

Certifications (relevant)

Education

High school diploma or equivalent

Job description

Ricoh USA, Inc. in Towson, MD is hiring a Field Representative II for onsite technical support. You will handle press operation, copier management, bindery, and related tasks, delivering exceptional customer experiences with accuracy and timely results.

The role emphasizes hands-on equipment operation, troubleshooting, continuous learning, and adherence to Ricoh standards. A strong client focus and willingness to perform additional duties keep the service level high and customer satisfaction