Technical Training Specialist II – Education & Knowledge

Ricoh USA, Inc.; Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Health Savings Account (HSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. in Duluth, GA is seeking a Specialist II, Education & Knowledge Technical Training to deliver field-based training programs, both in classroom and virtual settings, and to develop knowledge materials aligned with Ricoh services and products.

You will collaborate with Services Training and management to measure learning impact, manage LMS records, and pursue relevant certifications such as CTT+ and vCTT+ to maintain high standards.

Qualifications

• 4-year college degree or equivalent experience
• Minimum 3 years training/curricula development/employee development experience strongly preferred
• 5 or more years functional industry experience
• Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months
• Refer to current Industry Certification requirements

Responsibilities

• Delivers training solutions and specialized learning materials for complex technology products or processes and programs
• Proactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the development and/or delivery of course content
• Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry
• Conducts field employee coaching through field observation and leverages knowledge gained to augment training programs and global knowledge
• Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed process
• Actively pursues personal training and development opportunities and relevant approved certifications
• Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals
• Has decision making authority for area of responsibility and independently solves problems
• May serve as team leader within workgroup or on cross-functional team
• Occasionally provides training and guidance to less experienced team members
• Maintain LMS activities including training records, schedules, rosters, etc.
• Evaluate training needs and provide recommendations for learners or their managers
• Develop cross functional relationships to meet department and company objectives
• Performs other duties as assigned

Skills

Training delivery

Curriculum development

Coaching and mentoring

Education

4-year degree or equivalent

Job description

Ricoh USA, Inc. in Duluth, GA is seeking a Specialist II, Education & Knowledge Technical Training to deliver field-based training programs, both in classroom and virtual settings, and to develop knowledge materials aligned with Ricoh services and products.

You will collaborate with Services Training and management to measure learning impact, manage LMS records, and pursue relevant certifications such as CTT+ and vCTT+ to maintain high standards.