Senior Technical Product Owner (ServiceNow)

Jefferson Health; Fort Washington (Montgomery County); On-site; USD 90,000 - 120,000; Full time

Job summary

Jefferson Health is seeking a Product Owner to lead multiple product teams in Fort Washington, PA. You will be responsible for managing and prioritizing product backlogs, overseeing UAT execution, and aligning product vision with organizational strategy. The ideal candidate has a Bachelor’s degree, 5 years of experience in product ownership, and strong skills in Agile methodologies. Familiarity with healthcare systems is preferred. This role involves mentorship and collaboration with cross-functional partners to ensure readiness and delivery of high-value features.

Qualifications

• Bachelor's degree required; Master's preferred.
• 5+ years in product ownership or related roles.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage product backlog items to maximize business value.
• Write clear user stories and refine requirements.
• Oversee UAT execution and ensure regulatory compliance.

Skills

Agile methodologies

Stakeholder management

Communication skills

Acceptance criteria definition

Education

Bachelor's degree

Master’s Degree in Business Administration or related

Tools

Azure DevOps

Jira

ServiceNow

Job description

Job Overview

Leads multiple product teams and aligns backlog priorities with organizational strategy. Defines and communicates product vision, creates roadmaps, and ensures consistent delivery of high‑value features. Mentors junior product owners, drives process improvements, and fosters collaboration across teams. Partners with business leaders to anticipate needs, manage dependencies, and ensure scalability of solutions. Oversees complex initiatives and ensures adherence to Agile best practices.

Responsibilities

• Manage and prioritize product backlog items to maximize business value.
• Write clear user stories and refine requirements with stakeholders and development teams.
• Oversee UAT execution across multiple teams; ensure alignment with business objectives and regulatory/compliance needs.
• Validate that delivered features meet stakeholder expectations; negotiate trade‑offs and manage change requests.
• Continuously improve acceptance criteria quality and testing processes (e.g., automation readiness, data management).
• Mentor junior POs on test planning, risk‑based testing, and definition of test cases.
• Collaborate with cross‑functional partners (UX, Architecture, QA, Release) to ensure delivery readiness.
• Monitor product performance, collect feedback, and inform roadmap decisions.

Minimum Qualifications

• Bachelor’s degree.
• 5 years in product ownership or related roles.
• Strong understanding of Agile methodologies (Scrum/SAFe) and product lifecycle.
• Excellent communication and stakeholder management skills.
• Ability to define acceptance criteria and ensure test coverage.
• Familiarity with test planning, UAT coordination, and defect management.

Preferred Qualifications

• Master’s Degree in Business Administration, Information Systems, or related field.
• 7 years in product ownership of ServiceNow modules, specifically SPM and HRSD, with experience leading multiple teams and managing complex UAT cycles.
• Familiarity with Agile tools and frameworks (Azure DevOps, Jira, Rally, ServiceNow; SAFe, LeSS) and strong understanding of the SDLC.
• Knowledge of emerging technologies (including AI), API integrations, and data flow concepts.
• Strong understanding of enterprise architecture, system dependencies, and experience with automated testing strategies and CI/CD pipelines.
• Ability to mentor and coach junior product owners on testing and quality assurance, with strong communication and collaboration skills.
• Knowledge of healthcare or enterprise systems is desired.

Physical Demands

Demands: Lift and carry 25 lbs. Frequent sitting/standing, frequent keyboard use. Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and perform CPR.

Disclaimer

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.