Product Owner

Compunnel, Inc.; Bolingbrook (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

A leading technology solutions firm is seeking an experienced Product Owner to lead the implementation of ServiceNow across the enterprise. This role involves defining product vision, managing backlogs, and collaborating with stakeholders to enhance workflows. Ideal candidates will have significant experience in Agile environments and expertise with ServiceNow. Competitive compensation packages and professional development opportunities are available.

Qualifications

• Minimum 4+ years of relevant experience, including 2+ years as a Product Owner in an Agile environment.
• Strong experience with ServiceNow and IT ticketing workflows.
• Ability to lead Agile teams, manage backlogs, and write clear user stories.

Responsibilities

• Define and manage product vision, roadmap, and backlog for ServiceNow implementation.
• Collaborate with stakeholders to gather requirements and translate them into user stories.
• Lead Agile ceremonies, including sprint planning and release planning.

Skills

Leadership in Agile teams

ServiceNow expertise

Communication skills

Stakeholder management

Analytical mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira

Confluence

Figma

SharePoint

Job description

We are seeking an experienced Product Owner to lead the rollout of ServiceNow across the enterprise.

The initial focus will be migrating the current ITSM ticketing system (Cherwell) to ServiceNow ITSM, enabling Stores, Distribution Centers, and Corporate Offices to log IT support tickets, route them for resolution, and create tasks.

This role will also support future automation and workflow enhancements.

Key Responsibilities

• Define and manage product vision, roadmap, and backlog for ServiceNow implementation.
• Collaborate with stakeholders to gather requirements and translate them into user stories.
• Lead Agile ceremonies, including sprint planning, backlog refinement, and release planning.
• Work closely with business analysts and technical teams to ensure successful delivery.
• Oversee migration from Cherwell to ServiceNow ITSM and support workflow automation initiatives.
• Communicate progress, risks, and dependencies to stakeholders.
• Ensure alignment with enterprise goals and compliance standards.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• Minimum 4+ years of relevant experience, including 2+ years as a Product Owner in an Agile environment.
• Strong experience with ServiceNow and IT ticketing workflows.
• Familiarity with automation and workflow platforms.
• Experience with eCommerce APIs or data feeds and vendor collaboration.
• Proficiency in tools such as Jira, Confluence, Figma, and SharePoint.
• Ability to lead Agile teams, manage backlogs, and write clear user stories.
• Strong communication and stakeholder management skills.
• Analytical mindset with problem-solving capabilities.

Preferred Qualifications

• Retail industry experience.
• Experience with experimental and innovation-driven product development.