Product Owner - Tech Delivery

Bank of America

Chandler (AZ)

On-site

USD 110,000 - 170,000

Full time

6 days ago

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Job summary

Bank of America seeks a Product Owner to maximize value for one or more products, driving a clear vision and roadmap aligned with business and technology goals. You will work with stakeholders and delivery teams to ensure timely, secure, and cost-effective product outcomes in a regulated IT environment.

The role emphasizes ownership of risk‑driven work across ServiceNow, Remedy, and Master Data Hub, with strong collaboration, prioritization, and delivery planning across cross‑functional teams.

Qualifications

5+ years of relevant experience
Product Owner mindset: Comfortable owning priorities, trade-offs, and delivery outcomes for a defined portfolio of work
Agile delivery experience: Hands-on experience with backlog management, prioritization, and iterative delivery
Excellent written communication: Able to clearly articulate risk, scope, status, and required leadership actions
High execution discipline: Able to manage high volumes of work across multiple tracking systems in a complex IT environment
Stakeholder management: Comfortable working with engineers, platform owners, security teams, and senior leaders
Practical technical awareness: Able to engage credibly with technical teams without performing hands-on engineering
Serve as Product Owner for operational and risk-driven work across ServiceNow, Remedy, and Master Data Hub
Balance risk severity, regulatory urgency, delivery capacity, and platform constraints when making prioritization decisions

Responsibilities

Generates the vision and roadmap for the product to align with strategic direction for the business or technology domain
Communicates the product vision and roadmap to stakeholders and the team
Collaborates with stakeholders to understand their needs and problems
Prioritizes and creates work for a team, learning to collaborate with cross-functional teams
Creates, prioritizes and refines stories in the product backlog
Reviews and accepts stories and makes decisions regarding scope and requirements
Partners with the team to ensure that optimum value is obtained through technology and through subject‑matter expertise of the business

Skills

Agile Practices

Analytical Thinking

Collaboration

Result Orientation

Solution Delivery Process

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Application Development

Business Acumen

Data Management

DevOps Practices

Financial Management

Education

Bachelor’s degree or equivalent work experience

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product managers or specialists to ensure they are aligning priorities and creating the vision and roadmap for the product to align with strategic direction for the business or technology domain. Job expectations include ensuring delivery of products that meet the expectations of our clients, including features, security, availability, resiliency, timelines and costs.

This role acts as the Product Owner for operational and risk‑driven work supporting critical Technology Service Management (TSM) on planning, and delivery oversight to ensure commitments are met on time and risks are mitigated effectively.

The role partners closely with technical delivery teams who implement mitigation actions and with TSM leaders who require clear visibility into priorities, progress, delivery risks, and decision points across this portfolio of work.

Responsibilities:

Generates the vision and roadmap for the product to align with strategic direction for the business or technology domain
Communicates the product vision and roadmap to stakeholders and the team
Collaborates with stakeholders to understand their needs and problems
Prioritizes and creates work for a team, learning to collaborate with cross-functional teams
Creates, prioritizes and refines stories in the product backlog
Reviews and accepts stories and makes decisions regarding scope and requirements
Partners with the team to ensure that optimum value is obtained through technology and through subject‑matter expertise of the business

Required Qualifications:

5+ years of relevant experience
Minimum of 5 years of experience as a writing procedures
Product Owner mindset: Comfortable owning priorities, trade‑offs, and delivery outcomes for a defined portfolio of work
Agile delivery experience: Hands‑on experience with backlog management, prioritization, and iterative delivery
Strong ownership and influence: Able to drive outcomes through partnership rather than authority
Excellent written communication: Able to clearly articulate risk, scope, status, and required leadership actions
Sound judgment: Knows what to raise, when to raise, and what leaders need to know
High execution discipline: Able to manage high volumes of work across multiple tracking systems in a complex IT environment
Stakeholder management: Comfortable working with engineers, platform owners, security teams, and senior leaders
Practical technical awareness: Able to engage credibly with technical teams without performing hands‑on engineering
Serve as Product Owner for operational and risk‑driven work across ServiceNow, Remedy, and Master Data Hub
Receive, analyze, and triage incoming risk and operational work from multiple sources (security, continuity planning, audits, application monitoring, etc.)
Own and maintain a prioritized backlog of risk remediation, operational improvements, and control‑driven initiatives
Translate incoming work into clear, actionable delivery plans with defined scope, priorities, owners, timelines, and acceptance criteria
Apply Agile product ownership practices including backlog refinement, prioritization, iteration planning, and dependency management
Balance risk severity, regulatory urgency, delivery capacity, and platform constraints when making prioritization decisions
Enforce consistent execution, estimation, and status tracking across teams and tooling, despite differing delivery models
Actively manage a large portfolio of work, proactively identifying delivery risks, blockers, and cross‑team dependencies
Challenge weak plans, unclear updates, and unjustified timelines; drive clarity, accountability, and realistic commitments
Facilitate regular delivery checkpoints (stand‑ups, backlog reviews, status forums) to ensure progress and transparency
Drive teams toward meeting sprint, milestone, and regulatory commitments while minimizing extensions
Escalate delivery risks, capacity constraints, and execution issues to technical and TSM leadership when decisions or support are needed
Prepare concise, product‑level reporting for leadership, including progress, top risks, impediments, trends, and priority shifts

Desired Qualifications:

Experience in managing governance councils, committees or other leadership bodies
Experience creating or improving policy, standard, and key indicator design
Self‑starter with ability to handle multiple assignments simultaneously
Proven ability to quickly learn and understand complex subject matter
Superb written communication skills, with a keen eye for detail
ITIL v3 Practitioner or Expert certification, ITIL4 Practitioner or Managing Professional

Skills: