Product Owner (ServiceNow Transformation) - ONLY W2

nTech Workforce; Reston (VA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

nTech Workforce is looking for a Senior Product Owner to lead a ServiceNow transformation project in Reston, VA. The ideal candidate will have over 6 years of Product Owner experience and deep knowledge of ServiceNow's CSM and ITSM modules. Responsibilities include defining product vision, managing the product backlog, and working closely with business owners. This hybrid role requires onsite work at least once or twice a week. Candidates should have strong communication skills to present to executives and excel in an Agile environment.

Qualifications

• Minimum of 6 years of dedicated Product Owner experience.
• Hands-on knowledge of ServiceNow implementation, especially CSM and ITSM.
• Experience in product leadership roles defining product vision.
• Strong understanding of product planning and life cycle development.
• Experience in Agile/SAFE Agile environments.

Responsibilities

• Drive product vision for Customer’s business transformation using ServiceNow.
• Manage the product backlog and roadmap aligned with business objectives.
• Conduct discovery sessions to gather detailed requirements.
• Make data-driven decisions executing the product roadmap.
• Represent customer in presentations to executives.

Skills

Product Owner experience

ServiceNow implementation knowledge

Agile/SAFE Agile experience

Product vision and roadmap ownership

Presentation and communication skills

Education

Advanced Degree

Tools

ServiceNow

Salesforce

Job description

MUST HAVE ServiceNow Transformation Project experience

Title: Senior Product Owner (ServiceNow Transformation)

Location: Reston, VA (Hybrid)

Duration: 12 Years contract to hire

Terms of Employment:

• W2 Contract-to-Hire, 12 Months
• This is a hybrid position. Candidates must be comfortable working onsite in Reston, Virginia, a minimum of once or twice per week for whiteboarding, PI planning, and sprint sessions.
• DMV+ WV only and convertible candidates only.

Overview & Responsibilities

• Work with a leading organization to serve as a strategic Senior Product Owner, driving a major, high-impact business transformation on the ServiceNow platform. This critical role requires a visionary leader to define and execute the product roadmap for a new inquiry/case management solution, leveraging core ServiceNow modules like Customer Service Management (CSM) and IT Service Management (ITSM). This is an excellent contract-to-hire opportunity for a local candidate to establish the long-term digital strategy for customer business solutions.

You will…

• Drive and define the strategic product vision for the Customer’s business transformation using the ServiceNow platform.
• Own, manage, and execute the product backlog and roadmap, ensuring alignment with overall business objectives.
• Conduct discovery sessions and meetings with internal business owners (PCBSA) and external FEP plans to gather and capture detailed requirements.
• Create feature hypotheses, make data-driven decisions, and execute on the product roadmap.
• Serve as the customer-facing representative, conducting presentations to executives and management with advanced presentation and communication skills.
• Create necessary documentation and PowerPoints for product strategy and feature communication.
• Recognize, analyze, and solve complex technical and business problems related to ServiceNow implementation.

Required Qualifications

• Minimum of 6 years of dedicated Product Owner experience
• Demonstrated, hands‑on knowledge and experience with ServiceNow implementation, particularly with the CSM, ITSM, and/or CRM modules (not just using it as a ticketing system).
• Experience in product leadership roles where the candidate defined and owned the product vision and roadmap (not just executing project requirements).
• Strong knowledge of product planning and life cycle development principles.
• Experience working with multiple/larger teams, particularly within an Agile/SAFE Agile environment.

Preferred Qualifications

• Experience with comparable CRM/CSM platforms and transformation projects (e.g., Salesforce).
• Previous experience working within the healthcare industry.
• Possession of an Advanced Degree.
• Certification as a Certified Scrum Product Owner (CSPO).
• Experience with other ServiceNow tools like CMDB and ITOM.