ServiceNow Product Owner

nTech Workforce; Reston (VA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

A leading technology staffing firm is looking for a Senior Product Owner in Reston, Virginia. You will drive a major business transformation using the ServiceNow platform, defining the product roadmap and ensuring alignment with business objectives. The ideal candidate has over 6 years of Product Owner experience and strong hands-on knowledge of ServiceNow modules. This is a hybrid role requiring occasional onsite work.

Qualifications

• Minimum of 6 years of dedicated Product Owner experience.
• Hands-on knowledge with ServiceNow implementation, particularly with CSM and ITSM modules.
• Experience in product leadership roles defining product vision and roadmap.

Responsibilities

• Drive and define the strategic product vision using the ServiceNow platform.
• Manage and execute the product backlog and roadmap.
• Conduct discovery sessions with business owners to gather requirements.

Skills

Product Owner experience

ServiceNow implementation

Agile methodology

Communication skills

Problem-solving skills

Education

Advanced Degree

Tools

ServiceNow

Salesforce

Job description

Direct message the job poster from nTech Workforce

--------------ONLY W2-------------ONLY W2--------------ONLY W2-------------- ********** Candidates must be comfortable working onsite in Reston, Virginia, a minimum of once or twice per week***********

ServiceNow Product Owner

Location: Reston, VA (Hybrid)

Duration: 6 Months Contract

Terms of Employment:

• W2 Contract-to-Hire, 12 Months
• This is a hybrid position. Candidates must be comfortable working onsite in Reston, Virginia, a minimum of once or twice per week for whiteboarding, PI planning, and sprint sessions.

Overview & Responsibilities

• Work with a leading organization to serve as a strategic Senior Product Owner, driving a major, high-impact business transformation on the ServiceNow platform. This critical role requires a visionary leader to define and execute the product roadmap for a new inquiry/case management solution, leveraging core ServiceNow modules like Customer Service Management (CSM) and IT Service Management (ITSM). This is an excellent contract-to-hire opportunity for a local candidate to establish the long-term digital strategy for customer business solutions.

You will…

• Drive and define the strategic product vision for the Customer’s business transformation using the ServiceNow platform.
• Own, manage, and execute the product backlog and roadmap, ensuring alignment with overall business objectives.
• Conduct discovery sessions and meetings with internal business owners (PCBSA) and external FEP plans to gather and capture detailed requirements.
• Create feature hypotheses, make data‑driven decisions, and execute on the product roadmap.
• Serve as the customer‑facing representative, conducting presentations to executives and management with advanced presentation and communication skills.
• Create necessary documentation and PowerPoints for product strategy and feature communication.
• Recognize, analyze, and solve complex technical and business problems related to ServiceNow implementation.

Required Qualifications

• Minimum of 6 years of dedicated Product Owner experience
• Demonstrated, hands‑on knowledge and experience with ServiceNow implementation, particularly with the CSM, ITSM, and/or CRM modules (not just using it as a ticketing system).
• Experience in product leadership roles where the candidate defined and owned the product vision and roadmap (not just executing project requirements).
• Strong knowledge of product planning and life cycle development principles.
• Experience working with multiple/larger teams, particularly within an Agile/SAFE Agile environment.

Preferred Qualifications

• Experience with comparable CRM/CSM platforms and transformation projects (e.g., Salesforce).
• Previous experience working within the healthcare industry.
• Possession of an Advanced Degree.
• Certification as a Certified Scrum Product Owner (CSPO).
• Experience with other ServiceNow tools like CMDB and ITOM.

Preetam Raj

Lead Technical Recruiter

D: 410-505-4857 EXT: 726

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Hospitals and Health Care and Insurance