Senior Technical Escalation Engineer - Hybrid & Equity

Datadog; Denver (CO); Hybrid; USD 85,000 - 113,000; Full time

Benefits offered by this job

Generous benefits

RSUs

Career development

Product training

Onboarding

Mentor program

Inclusive culture

Job summary

Datadog, a leader in observability, seeks a Technical Escalation Engineer to tackle the most challenging technical problems and mentor teams worldwide. You’ll work with Engineering and Product to refine our platform, resolve complex escalations, and drive improvements across authentication, authorization, and the visualization stack.

You’ll lead high‑stakes calls, run office hours, and share knowledge to elevate global support.

Qualifications

• Deep understanding of authentication standards and patterns (SAML, OIDC, OAuth2, SCIM).
• Experience debugging access issues across identity providers and account configurations.
• Fluency in data visualization and dashboard design.

Responsibilities

• Develop deep technical expertise and stay current as the product evolves.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for critical customer challenges with urgency and precision.
• Mentor the Global Support Engineering team and run engaging learning sessions to raise technical capability.
• Partner with Engineering and Product to identify gaps, drive improvements, and advocate for customers in shaping the platform's evolution.
• Own investigations across authentication, authorization, identity, admin governance, and the visualization stack (dashboards, notebooks, sheets).
• Handle complex escalations related to login failures, broken dashboards, permission mismatches, audit discrepancies, and visualization bugs.
• Coordinate cross‑team investigations to keep everyone aligned and accountable for outcomes.

Job description

Datadog, a leader in observability, seeks a Technical Escalation Engineer to tackle the most challenging technical problems and mentor teams worldwide. You’ll work with Engineering and Product to refine our platform, resolve complex escalations, and drive improvements across authentication, authorization, and the visualization stack.

You’ll lead high‑stakes calls, run office hours, and share knowledge to elevate global support.