Senior Technical Escalations Engineer

Datadog; Denver (CO); Hybrid; USD 85,000 - 113,000; Full time

Benefits offered by this job

Generous benefits

Stock RSUs

Career development

Mentor program

Hybrid work environment

Job summary

Datadog's Technical Escalation Engineering (TEE) team is at the heart of resolving the most challenging observability and security issues for customers worldwide. You’ll collaborate with Engineering and Product, mentor teams, and influence product direction while ensuring exceptional customer outcomes.

In a hybrid work environment, you’ll lead high-stakes escalations, deliver deep technical calls, and help shape the platform's future through proactive improvements and hands-on guidance to the

Qualifications

• Deep technical product expertise and continuous learning as the product evolves.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for critical customer challenges.
• Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE).
• Partner with Engineering and Product to identify gaps, drive improvements, and advocate for customers in shaping the platform.
• Become the go-to expert on Agent at Datadog, mastering the technical landscape and customer experience.
• Triage, investigate, and resolve complex Agent-related escalations spanning deployment, performance, configurations, integrations, and telemetry/logs.

Responsibilities

• Develop deep technical expertise and continuously learn as the product evolves.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
• Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE).
• Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.
• Become the go-to expert on Agent at Datadog, mastering both the technical landscape and the customer experience.
• Triage, investigate, and resolve complex Agent-related escalations spanning deployment, configurations, agent performance, and telemetry/logs.

Skills

Linux

Windows

MacOS

CLI

APIs

YAML/JSON

Docker

Kubernetes

Python

Go

Bash

Tools

Zendesk

Jira

Confluence

Job description

Datadog's Technical Escalation Engineering (TEE) team is at the heart of resolving the most challenging observability and security issues for customers worldwide. You’ll collaborate with Engineering and Product, mentor teams, and influence product direction while ensuring exceptional customer outcomes.

In a hybrid work environment, you’ll lead high-stakes escalations, deliver deep technical calls, and help shape the platform's future through proactive improvements and hands-on guidance to the