Senior Technical Delivery & Program Lead

Blue Cross and Blue Shield of North Carolina; Chapel Hill (NC); Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and surrogacy support

Tuition reimbursement

401k match

Job summary

Blue Cross NC is seeking a Senior Technical Project/Program Manager to lead complex, technology-driven initiatives from planning through delivery, release, and post-implementation transition. You will coordinate cross-functional teams, manage schedules, budgets, risks, and dependencies while ensuring governance and stakeholder visibility.

In this role, you’ll drive Agile delivery, translate technical detail into clear updates for executives, oversee PI planning and release coordination, and

Qualifications

• Bachelor's degree or advanced degree (where required).
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Responsibilities

• Lead the planning, execution, and delivery of digital technology initiatives by developing and managing integrated project plans, schedules, milestones, roadmaps, and release timelines.
• Coordinate cross-functional efforts across Agile teams, engineering, product, business stakeholders, vendors, and enterprise programs to ensure successful delivery outcomes.
• Maintain sufficient technical and product knowledge to anticipate delivery risks, support tradeoff discussions, and help resolve technical blockers and dependencies.
• Identify, assess, track, and manage project risks, issues, assumptions, dependencies, and decisions, ensuring timely escalation and resolution when needed.
• Ensure alignment with organizational governance standards, delivery methodologies, compliance requirements, and quality expectations.
• Manage project resources, capacity planning, team allocations, and delivery constraints while supporting accurate forecasting and execution planning.
• Track and oversee project budgets, financial forecasts, vendor commitments, and resource impacts, providing visibility into factors affecting scope, timeline, and business outcomes.
• Build and maintain effective relationships with business leaders, product teams, technology partners, architects, vendors, and other key stakeholders.
• Serve as the primary point of contact for project communications, status reporting, risk management, escalations, and stakeholder engagement.
• Translate complex technical delivery information into clear, actionable updates for business partners and executive leadership.
• Support Agile delivery practices through PI planning, sprint and release coordination, dependency management, and cross-team execution oversight.
• Coordinate release readiness activities, approvals, implementation planning, change management, and transition to production support.
• Monitor delivery performance, quality, scope, schedule adherence, and issue trends to promote predictable and high-quality outcomes.
• Contribute to program-level initiatives and continuous improvement efforts by enhancing delivery practices, governance processes, dependency management, reporting, and cross-functional collaboration.

Skills

Agile delivery

Stakeholder engagement

Governance frameworks

Budget management

Cross-functional leadership

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC is seeking a Senior Technical Project/Program Manager to lead complex, technology-driven initiatives from planning through delivery, release, and post-implementation transition. You will coordinate cross-functional teams, manage schedules, budgets, risks, and dependencies while ensuring governance and stakeholder visibility.

In this role, you’ll drive Agile delivery, translate technical detail into clear updates for executives, oversee PI planning and release coordination, and