Post-Sales Leader: Activation to Retention

Reevo; San Francisco (CA); On-site; USD 220,000 - 360,000; Full time

Benefits offered by this job

Highly competitive salary and bonus structure

Comprehensive health, dental, and vision coverage

Generous paid time off (PTO)

Mentorship opportunities

Dynamic collaborative culture

Job summary

A leading technology firm in San Francisco seeks a Head of Customer Success to oversee customer activation, adoption, and retention. You will build and manage the post-sales organization while ensuring customers realize outcomes through measurable success. The ideal candidate has over 10 years in customer success leadership within B2B SaaS, with experience in operational model design and stakeholder management. This role offers competitive compensation, benefits, and an opportunity to influence the company's trajectory directly.

Qualifications

• 10+ years in Customer Success or post-sales leadership.
• Experience in B2B SaaS or enterprise software necessary.
• Proven success in improving adoption, time-to-value, and retention.

Responsibilities

• Own Customer Activation, Time-to-Value, Adoption, and Retention.
• Run and Scale the Post-Sales Organization.
• Design the Customer Success Operating System.

Skills

Customer-obsessed leadership

Deep operational judgment

Exceptional communication and influencing

High ambiguity thriving

Job description

A leading technology firm in San Francisco seeks a Head of Customer Success to oversee customer activation, adoption, and retention. You will build and manage the post-sales organization while ensuring customers realize outcomes through measurable success. The ideal candidate has over 10 years in customer success leadership within B2B SaaS, with experience in operational model design and stakeholder management. This role offers competitive compensation, benefits, and an opportunity to influence the company's trajectory directly.