Remote Technical Customer Success Architect

EccIsland; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Health, dental, and vision insurance

401(k) with company match

Continuous learning stipend

Access to industry conferences

Job summary

A leading SaaS provider is seeking a Technical Customer Success Manager to enhance customer engagement and drive adoption of their analytics and automation tools. Responsibilities include onboarding clients, conducting training sessions, and facilitating communication between technical teams and customers. Ideal candidates should possess at least 3 years of experience in a similar role, a Bachelor's degree in a technical field, and strong SQL proficiency. This position offers a competitive salary, performance bonuses, and comprehensive benefits.

Qualifications

• Minimum of 3 years’ experience in a customer success or technical account management role.
• Strong technical aptitude and ability to manage multiple accounts.
• Proven track record of driving customer adoption and retention.

Responsibilities

• Onboard, train, and accelerate adoption of the platform.
• Serve as the primary technical liaison, translating business objectives into product solutions.
• Conduct regular health checks and identify upsell opportunities.

Skills

SQL

API integrations

Data visualization tools

Excellent communication skills

Customer adoption

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Salesforce

Gainsight

HubSpot

Job description

A leading SaaS provider is seeking a Technical Customer Success Manager to enhance customer engagement and drive adoption of their analytics and automation tools. Responsibilities include onboarding clients, conducting training sessions, and facilitating communication between technical teams and customers. Ideal candidates should possess at least 3 years of experience in a similar role, a Bachelor's degree in a technical field, and strong SQL proficiency. This position offers a competitive salary, performance bonuses, and comprehensive benefits.