Senior Technical Customer Success Engineer

Postman; New York, San Francisco, Boston (NY, CA, MA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Full medical coverage

Flexible PTO

Wellness reimbursement

Monthly lunch stipend

Job summary

A leading API platform company is seeking a Customer Success Engineer in New York to work closely with customers on technical challenges. The ideal candidate will have 6-8+ years in a technical customer-facing role and a strong foundation in Computer Science. Responsibilities include translating customer needs into technical solutions and creating reusable resources. The estimated salary for this position ranges from $150,000 to $200,000, along with attractive benefits including full medical coverage and flexible PTO.

Qualifications

• 6‑8+ years in a technical customer‑facing role.
• Portfolio of built projects demonstrating hands-on work.
• Ability to turn complex business objectives into actionable steps.

Responsibilities

• Unblock customers facing setup issues and architectural challenges.
• Translate customer business objectives into working technical solutions.
• Create reusable assets like technical guides and scripts.
• Capture customer challenges to inform product roadmap.
• Design pragmatic solutions for unique customer requirements.

Skills

Strong foundation in Computer Science or Engineering

Deep understanding of APIs

Proven ability to scope ambiguous problems

Experience building technical collateral

Comfort engaging individual developers and enterprise architects

Familiarity with Postman and developer toolchain

Education

Degree in Computer Science or Engineering or equivalent experience

Tools

GitHub

AWS

Azure

Job description

A leading API platform company is seeking a Customer Success Engineer in New York to work closely with customers on technical challenges. The ideal candidate will have 6-8+ years in a technical customer-facing role and a strong foundation in Computer Science. Responsibilities include translating customer needs into technical solutions and creating reusable resources. The estimated salary for this position ranges from $150,000 to $200,000, along with attractive benefits including full medical coverage and flexible PTO.