Senior Technical Customer Manager - Hybrid & Global Impact

Qualtrics; Seattle (WA); Hybrid; USD 129,000 - 156,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness

Professional Growth & Mentorship

Paid Time Off & Holidays

401(k) Retirement Plan

Job summary

Qualtrics is seeking a Principal Technical Customer Manager—Senior Analyst to lead design, delivery and ongoing success of customer experience programs across diverse industries. You will partner with customers throughout their lifecycle, acting as the primary technology advisor and driving measurable business impact.

You will guide medium to large-scale software implementations, optimize the platform for client challenges, and foster renewals, expansion, and value realization while building

Qualifications

• 3+ years of experience working with large, complex organisations to execute customer-facing programs.
• Strong technical aptitude and willingness to learn the Qualtrics platform and new technologies.
• Consulting & program management experience, Able to plan and execute multiple projects on time and budget.
• Customer engagement: lead workshops, transfer knowledge, and produce customer-facing docs.
• Stakeholder influence: build relationships with senior program owners and decision makers.
• Industry experience: understanding of experience management shifts in key industries.
• Entrepreneurial spirit: adept at navigating ambiguity and complex environments.
• Education: Bachelor’s degree in science, technology, engineering, or business-related field.
• Willingness to travel up to 25%.

Responsibilities

• Build and maintain strong customer stakeholder relationships to deeply understand context, ambition, and strategic goals.
• Define and execute retention, maturation, and expansion strategies for accounts.
• Develop success plans aligned with business goals and technology roadmaps.
• Monitor health, adoption, and value metrics to identify opportunities.
• Contribute to a culture of accountability, collaboration and continuous improvement.

Skills

Portfolio leadership

Project management

Customer engagement

Stakeholder influence

Industry experience

Entrepreneurial spirit

Education

Bachelor’s degree in science, tech, eng, or business

Job description

Qualtrics is seeking a Principal Technical Customer Manager—Senior Analyst to lead design, delivery and ongoing success of customer experience programs across diverse industries. You will partner with customers throughout their lifecycle, acting as the primary technology advisor and driving measurable business impact.

You will guide medium to large-scale software implementations, optimize the platform for client challenges, and foster renewals, expansion, and value realization while building