Senior Customer Engineer: Enterprise Pre-/Post-Sales Remote

Pendo.io; Seattle (WA); On-site; USD 193,000 - 242,000; Full time

Job summary

Pendo is seeking a Senior Customer Engineer to own strategic Enterprise accounts and lead complex deployments across acquisition, implementation, adoption, expansion, and escalation. This remote role supports a West Coast territory, partnering with Account Directors to drive value, demonstrations, and technical evaluations.

You will guide onboarding, define implementation playbooks, and scale best practices across the Customer Engineering team, including coaching peers and developing reusable

Qualifications

• 5 to 8 years in a customer-facing technical role.
• Hands-on experience with web technologies: HTML, CSS, JavaScript, REST APIs.
• Experience managing strategic Enterprise accounts with executive stakeholders.
• Ability to solve ambiguous problems with multiple variables and tradeoffs.
• Hands-on use of AI tools in day-to-day work.
• Experience mentoring junior technical team members.

Responsibilities

• New customer acquisition and selling: partner with Account Directors on pre-sales motions and tailored demos.
• Complex implementations and value realization: lead onboarding, planning, integrations, and training.
• Adoption, expansion, and growth: identify opportunities and link to measurable business outcomes.
• Technical escalation: serve as escalation point for complex challenges.
• Team capability building: build playbooks, document fixes, coach peers using AI tools.
• Early account impact: assess health and risks, build trust with stakeholders, lead complex interactions.
• Quarterly business outcomes: drive measurable improvements and share reusable frameworks.

Skills

Enterprise accounts

Web technologies

Solutions engineering

Problem solving

AI tools

Mentoring

Executive relationships

Job description

Pendo is seeking a Senior Customer Engineer to own strategic Enterprise accounts and lead complex deployments across acquisition, implementation, adoption, expansion, and escalation. This remote role supports a West Coast territory, partnering with Account Directors to drive value, demonstrations, and technical evaluations.

You will guide onboarding, define implementation playbooks, and scale best practices across the Customer Engineering team, including coaching peers and developing reusable