Technical Support Lead - Hybrid, High-Impact Role

Digs Inc.; Vancouver, Northern (WA, KY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Competitive salary & equity

Health, dental, vision coverage

Unlimited PTO & 3 weeks minimum

15 holidays

401(k)

Paid parental leave

Hybrid flexibility in Vancouver, WA

Job summary

Digs is seeking a Technical Support Lead to be the technical problem-solver behind our customer support experience. You’ll work directly with customers to troubleshoot issues, dig into how Digs works, identify root causes, and partner with Engineering and Product on complex problems.

This role blends customer empathy with technical curiosity to investigate integrations, data issues, bugs, and product gaps while building scalable processes, docs, and playbooks to support growth.

Qualifications

• 5+ years in technical support or similar roles.
• Strong troubleshooting and problem-solving skills.
• Experience with APIs, integrations, databases, or web apps.
• Ability to work with Engineering and Product to improve the product.
• Excellent communication and customer empathy.
• Self-motivated with ownership mindset.

Responsibilities

• Own technical support and serve as point of contact for customers.
• Troubleshoot, reproduce, resolve issues and inform customers.
• Identify recurring issues and involve Engineering or Product.
• Translate customer issues into actionable technical context.
• Partner with Engineering and Product to diagnose bugs and improve the product.
• Close the loop with customers and share learnings.
• Create documentation, troubleshooting guides, and repeatable processes.
• Improve workflows, tooling, and self-service as the team grows.
• Develop deep expertise in the Digs platform and integrations.

Skills

Technical troubleshooting

APIs & integrations

Logs & data analysis

Cross-functional collaboration

Communication

Customer empathy

Autonomy & ownership

Tools

APIs

Databases

Web apps

Job description

Digs is seeking a Technical Support Lead to be the technical problem-solver behind our customer support experience. You’ll work directly with customers to troubleshoot issues, dig into how Digs works, identify root causes, and partner with Engineering and Product on complex problems.

This role blends customer empathy with technical curiosity to investigate integrations, data issues, bugs, and product gaps while building scalable processes, docs, and playbooks to support growth.