Senior Customer Success Manager - Mid-Enterprise SaaS

Wilco; United States; Remote; USD 75,000 - 125,000; Full time

Job summary

Doppel is seeking a Customer Success professional to own a portfolio of mid-enterprise customers, guiding onboarding, adoption, and renewal to ensure ongoing value realization. You will monitor health signals, identify risks early, and collaborate with stakeholders across technical and non-technical teams.

Ideal candidates bring 2–5+ years in SaaS or cybersecurity, excellent communication, and a proactive, ownership-driven mindset to reduce churn and maximize expansion opportunities.

Qualifications

• 2–5+ years in Customer Success, Account Management, or similar in SaaS or cybersecurity.
• Ability to manage multiple accounts while prioritizing and driving outcomes.
• Excellent communication and relationship-building with technical and non-technical stakeholders.

Responsibilities

• Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders.
• Guide customers through onboarding, adoption, and renewal to ensure consistent value realization.
• Proactively monitor account health, identify risks early, and mitigate churn.

Job description

Doppel is seeking a Customer Success professional to own a portfolio of mid-enterprise customers, guiding onboarding, adoption, and renewal to ensure ongoing value realization. You will monitor health signals, identify risks early, and collaborate with stakeholders across technical and non-technical teams.

Ideal candidates bring 2–5+ years in SaaS or cybersecurity, excellent communication, and a proactive, ownership-driven mindset to reduce churn and maximize expansion opportunities.