Senior Technical Customer Care Specialist

CoreLogic; San Diego (CA); Presencial; USD 44 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous PTO

11 paid holidays

Parental leave

Medical plans

401(k) with company match

Well-being stipend

Tuition assistance

Referral bonuses

Resumo da oferta

Cotality is seeking a customer support specialist to manage inbound technical inquiries and act as a trusted extension of our client teams. You will review complex issues with clients and interdepartmental stakeholders, providing timely first- and second-level assistance while documenting resolutions in our CRM system.

Ideal candidates demonstrate outstanding customer service, strong problem-solving skills, and the ability to communicate technical information clearly to non-technical audiences

Qualificações

• Excellent communication skills; ability to convey technical information to non-technical audiences.
• Strong problem-solving with the ability to diagnose and resolve issues effectively.
• Excellent listening and analytical skills to understand customer needs.
• Proven time management; ability to multi-task and meet deadlines.

Responsabilidades

• Manage inbound technical inquiries on behalf of client, acting as an extension of our client.
• Interact with clients to review complex issues via calls, meetings, etc.
• Provide advanced first and second level assistance for customer issues and escalations.
• Document all tickets and resolutions in CRM and knowledge base to support training.

Conhecimentos

Excellent communication

Strong problem-solving

Time management

Multi-tasking

Customer advocacy

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Cotality is seeking a customer support specialist to manage inbound technical inquiries and act as a trusted extension of our client teams. You will review complex issues with clients and interdepartmental stakeholders, providing timely first- and second-level assistance while documenting resolutions in our CRM system.

Ideal candidates demonstrate outstanding customer service, strong problem-solving skills, and the ability to communicate technical information clearly to non-technical audiences