Senior Customer Care Specialist

Cotality; United States; On-site; USD 39,500 - 45,760; Full time

Benefits offered by this job

Generous PTO

Paid holidays

Parental leave

Health coverage

401(k)

Job summary

Cotality is seeking an experienced customer support professional to manage inbound inquiries, act as an extension of our client teams, and deliver accurate solutions with a focus on speed and quality.

Ideal candidates bring 5+ years in support, excellent communication, and strong problem-solving abilities. A high-volume, fast-paced environment requires reliability and detailed documentation. Benefits and career growth opportunities are included.

Qualifications

• 5+ years in a customer support role.
• Strong written and verbal communication.
• Experience with Microsoft Office suite.
• Typing 35 wpm or faster.
• Financial services or real estate sector experience preferred.

Responsibilities

• Handle inbound inquiries as an extension of our client.
• Provide accurate solutions and guidance to customers.
• Document discussions and escalate when needed.
• Meet productivity and quality targets in a high-volume environment.
• Maintain strict adherence to schedules and deadlines.

Skills

Customer support

Communication

Typing 35 wpm

Microsoft Office

Analytical skills

Time management

Education

High school diploma

GED

College degree preferred

Job description

Cotality is seeking an experienced customer support professional to manage inbound inquiries, act as an extension of our client teams, and deliver accurate solutions with a focus on speed and quality.

Ideal candidates bring 5+ years in support, excellent communication, and strong problem-solving abilities. A high-volume, fast-paced environment requires reliability and detailed documentation. Benefits and career growth opportunities are included.