Senior Technical Support & Client Success Specialist

Cotality; Dallas (TX); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

11 paid holidays

Parental leave (up to 16 weeks)

Health plans with mental health & well

401(k) with company match

Tuition assistance

Job summary

Cotality is seeking a experienced technical customer support professional to manage inbound inquiries for clients in the property industry. The role requires handling complex issues, coordinating with Client Success, Product and Sales, and escalating where needed.

Ideal candidates will have 3+ years in tech/customer support, familiarity with real estate/mortgage domains, and strong communication skills to convey technical details to non-technical users.

Qualifications

• 3+ years of technical and/or customer support experience.
• Experience in real estate/mortgage/appraisal industry preferred.
• Ability to explain technical information to a non-technical audience.

Responsibilities

• Manage inbound technical inquiries on behalf of clients.
• Act as an extension of our client by supporting top-tier clients with strict SLAs.
• Interact with clients and internal stakeholders to resolve complex issues across multiple systems.
• Document tickets and resolutions in the CRM/ticketing system and contribute to knowledge base.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Teamwork

Education

High School Diploma/GED

Tools

CRM software

Ticketing system

Job description

Cotality is seeking a experienced technical customer support professional to manage inbound inquiries for clients in the property industry. The role requires handling complex issues, coordinating with Client Success, Product and Sales, and escalating where needed.

Ideal candidates will have 3+ years in tech/customer support, familiarity with real estate/mortgage domains, and strong communication skills to convey technical details to non-technical users.