Senior Technical Support & Client Care Specialist

Cotality; San Diego (CA); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

11 paid holidays

Parental leave (up to 16 weeks)

Health coverage options

401(k) with company match

Tuition assistance

Job summary

Cotality is seeking a customer support professional to manage inbound inquiries for top-tier clients in the real estate sector. You will troubleshoot issues across multiple systems, maintain clear communication with clients, and document all resolutions in our CRM.

The role requires 3+ years of relevant experience, excellent listening skills, and the ability to work cross-functionally with teams to meet SLAs and deliver exceptional service.

Qualifications

• 3+ years of technical and/or customer support experience.
• Experience in real estate/mortgage/appraisal industry preferred.
• Excellent listening and communication skills to explain technical info to non-technical users.
• Able to multi-task, meet deadlines and manage time effectively.

Responsibilities

• Manage inbound technical inquiries on behalf of clients, acting as an extension of our client.
• Provide advanced first and second level assistance for customer issues and escalate as needed.
• Troubleshoot and resolve moderately complex issues across multiple systems.
• Document all tickets and resolutions in the CRM and knowledge base; contribute to training content.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

CRM software

Education

High School Diploma or GED

Tools

CRM software

Ticketing systems

Job description

Cotality is seeking a customer support professional to manage inbound inquiries for top-tier clients in the real estate sector. You will troubleshoot issues across multiple systems, maintain clear communication with clients, and document all resolutions in our CRM.

The role requires 3+ years of relevant experience, excellent listening skills, and the ability to work cross-functionally with teams to meet SLAs and deliver exceptional service.