Senior Customer Care Specialist — Hybrid

CoreLogic; Rochester Hills (MI); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health coverage

Generous PTO and holidays

Parental leave and baby stipend

401(k) with company match

Job summary

Cotality is seeking a Customer Care Senior Associate to connect clients and customers in a fast-paced production environment, delivering service excellence with professional interactions and clear, effective solutions.

You will handle inquiries via phone, email, and chat, support escalated issues, and use multiple systems to provide timely, accurate guidance while maintaining a positive, customer-first attitude.

Qualifications

• 5+ years of experience in an applicable customer support role.
• Tax/banking/mortgage/real estate/financial services experience preferred
• Minimum of 3 years of Contact Center experience
• Strong written and verbal communication skills
• Ability to navigate multiple systems and data sources

Responsibilities

• Manage inbound tax inquiries escalated from Tier 1 agents on behalf of client
• Outreach and updates to borrowers via calls
• Troubleshoot and guide customers and internal stakeholders
• Document interactions per established process
• Meet personal/team production metrics and quality targets
• Adhere to schedule and attendance guidelines

Skills

Customer support

Communication skills

Typing speed

Problem solving

Microsoft Office

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Cotality is seeking a Customer Care Senior Associate to connect clients and customers in a fast-paced production environment, delivering service excellence with professional interactions and clear, effective solutions.

You will handle inquiries via phone, email, and chat, support escalated issues, and use multiple systems to provide timely, accurate guidance while maintaining a positive, customer-first attitude.