Senior Technical Customer Care Specialist

421678736 ClosingCorp, Inc.; San Diego (CA); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Health coverage

401(k) with company match

Job summary

Cotality is seeking a customer-focused technical support specialist to handle inbound inquiries for high-priority clients. You will work with Client Success, Product, and Sales to review and escalate complex issues across up to ten systems, ensuring timely resolutions and quality service.

You will document resolutions in the CRM, contribute to knowledge base content, and mentor new team members while benefiting from a comprehensive benefits package and a collaborative, inclusive work environment.

Qualifications

• 3+ years applicable technical and/or customer support work experience.
• Experience in real estate/mortgage/appraisal industry preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage inbound technical inquiries on behalf of client.
• Interact with clients and internal stakeholders to review complex issues.
• Troubleshoot and resolve moderately complex issues with minimal supervision.
• Document all tickets and resolutions in CRM and ticketing systems.
• Help develop knowledge base articles and mentor junior team members.

Skills

Customer support

Communications

Technical troubleshooting

Relationship building

Education

High School Diploma or GED

Tools

CRM systems

Ticketing systems

Knowledge base

Job description

Cotality is seeking a customer-focused technical support specialist to handle inbound inquiries for high-priority clients. You will work with Client Success, Product, and Sales to review and escalate complex issues across up to ten systems, ensuring timely resolutions and quality service.

You will document resolutions in the CRM, contribute to knowledge base content, and mentor new team members while benefiting from a comprehensive benefits package and a collaborative, inclusive work environment.