Senior Technical CSR and Inside Sales Specialist

Motion Industries; Danvers (MA); On-site; USD 43,000 - 55,000; Full time

Job summary

Motion Industries in Danvers, MA is seeking a Customer Service Representative Specialist to handle non-routine calls, provide technical guidance, and support the sales team from the inside. You will develop relationships within customer organizations and ensure accurate, full customer satisfaction.

The role emphasizes product knowledge, effective communication, and the ability to handle high-complexity inquiries while driving order accuracy and profitability.

Qualifications

• Bachelor's degree and 3 years related experience or equivalent.
• Reliability, organization, and attention to detail are essential.
• Excellent written, verbal and listening communication required.
• Strong negotiation and specialty product knowledge from warehouse/inside sales experience.

Responsibilities

• Respond to inquiries, provide quotes, and take orders by phone, fax, email or walk-in.
• Promote Motion's products to existing customers to generate sales.
• Negotiate pricing to influence gross profit within parameters.
• Maintain relationships, assist with billing and ordering, and manage inventory for customers.
• Place orders up to $25,000 per line and $50,000 per PO as permitted.
• Collaborate with Account Representatives to ensure customer satisfaction.

Skills

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

Bachelor's degree + 3 years

Job description

Motion Industries in Danvers, MA is seeking a Customer Service Representative Specialist to handle non-routine calls, provide technical guidance, and support the sales team from the inside. You will develop relationships within customer organizations and ensure accurate, full customer satisfaction.

The role emphasizes product knowledge, effective communication, and the ability to handle high-complexity inquiries while driving order accuracy and profitability.