Senior Technical CSM - AI-Driven SaaS (Remote)

Samsara; Houston (TX); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-friendly model

Professional development stipend

Health and parental leave plans

Job summary

Samsara is seeking a Scaled Customer Success Manager to help our largest mid-market customers adopt and derive measurable value from the Connected Operations Cloud. You will work cross-functionally with Sales, Support, Renewals, Product, and Engineering to understand customer needs and architect value-driven workflows.

The role emphasizes a technical approach to account management, learning Samsara’s complex product features, and guiding customers to renew and expand their usage.

Qualifications

• 3–5+ years in technical customer success, account management, sales, sales engineering or strategic consulting.
• Enterprise SaaS experience preferred.
• Strong problem-solving and relationship-building skills.

Responsibilities

• On the front lines to ensure customers increase safety, efficiency, and sustainability of operations with Samsara’s platform.
• Explain platform capabilities to diverse customer bases and drive proactive workflows.
• Lead strategic customer engagements and workshops to define metrics and timelines for value realization.
• Influence roadmaps across Product, Finance, and Support for customer initiatives.
• Represent Samsara’s cultural principles in a global, scalable way.

Skills

Technical CS

Enterprise SaaS

Problem solving

Executive communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

APIs

Integrations

Databricks

PowerBI

Job description

Samsara is seeking a Scaled Customer Success Manager to help our largest mid-market customers adopt and derive measurable value from the Connected Operations Cloud. You will work cross-functionally with Sales, Support, Renewals, Product, and Engineering to understand customer needs and architect value-driven workflows.

The role emphasizes a technical approach to account management, learning Samsara’s complex product features, and guiding customers to renew and expand their usage.