Enterprise Technical CSM - SaaS & AI

Samsara; Dallas (TX); A distancia; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Samsara’s Scaled Customer Success team helps customers adopt our platform, quantify business value, and renew with confidence. The role blends technical account management with cross‑functional collaboration across Sales, Support, Finance, and Product.

You’ll learn Samsara’s complex products, convey value to mid‑market customers, and drive strategic engagements that transform workflows and outcomes across diverse industries.

Formación

• Bachelor’s degree from a 4‑year institution.
• 3–5+ years in technical customer success or related role.
• Experience with enterprise SaaS and technical products.
• Strong problem-solving and communication with executives and teams.
• Bias for action and high standards; thrives in fast-paced environments.
• Willingness to learn and adapt to evolving tools and processes.

Responsabilidades

• On the front lines to increase safety, efficiency, and sustainability of customers’ operations with Samsara’s IoT platform.
• Explain Samsara capabilities to diverse businesses, including large enterprise customers.
• Learn, diagnose, and resolve technical issues for customers.
• Lead strategic engagements to define metrics and timelines that deliver business value.
• Run product consultation workshops and value check-ins with complex partnerships.
• Influence internal roadmaps with Product, Finance, and Support.
• Champion Samsara’s cultural principles and foster inclusive collaboration.

Conocimientos

Technical problem solving

Stakeholder management

Communication skills

Relationship building

Growth mindset

APIs and integrations

Educación

Bachelor’s degree

Herramientas

Databricks

Power BI

APIs

Descripción del empleo

Samsara’s Scaled Customer Success team helps customers adopt our platform, quantify business value, and renew with confidence. The role blends technical account management with cross‑functional collaboration across Sales, Support, Finance, and Product.

You’ll learn Samsara’s complex products, convey value to mid‑market customers, and drive strategic engagements that transform workflows and outcomes across diverse industries.