Senior/technical Consultant

Tata Consultancy Services; Florida; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services Limited is seeking a senior ServiceNow Functional Consultant with strong ITIL capabilities and proven technical leadership. You will define and implement ServiceNow solutions across ITSM, ITAM, ITOM, CSM and FSM, translate business needs into functional specs, and guide teams through complete project lifecycles.

Responsibilities include client engagements, requirement reviews, estimates, and proactive issue resolution.

Formación

• Experience as a Technical Lead delivering ServiceNow projects.
• Ability to translate customer requirements into functional specs and estimates.
• Led multiple ITSM/ITAM/ITOM/CSM/FSM implementations across full lifecycle.
• Proficient in ServiceNow deployments, upgrades, migrations, and integrations.

Responsabilidades

• Lead project teams and provide weekly status to customers and management.
• Review requirements and ensure accurate estimation and scoping.
• Mentor team members and share technical guidance.
• Ensure ITIL processes alignment and adherence to best practices.

Conocimientos

Technical Lead

ITIL processes

Requirements gathering

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Project management

Agile/Scrum

Educación

ServiceNow CSA

ServiceNow Implementation Specialist

ITIL V3 Foundation

Herramientas

ServiceNow

Descripción del empleo

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

• ServiceNow CSA, CAD certifications

Location

Remote

Salary Range

$120,000-$180,000 a year.

#LI-CM2

Location

Cocoa, FL

Function

TECHNOLOGY

Role

Functional Consultant

ID

434610

Skills

CAD/CAE | Service Now

Salary Range

$120,000 - $180,000