Servicenow Consultant

Tata Consultancy Services; Kissimmee (FL); À distance; USD 120 000 - 160 000; Plein temps

Résumé du poste

Tata Consultancy Services Limited is seeking a Technical Lead for ServiceNow projects. You will drive ITSM/ITAM/ITOM/CSM/FSM deployments, translate business needs into functional specs, and steer end-to-end implementation lifecycles.

The role emphasizes architecture, integrations, and ITIL-aligned processes, with mentoring and client-facing delivery. Ideal candidates hold ServiceNow SYS Admin and Implementation Specialist certs along with ITIL Foundation, and bring strong Agile/Scrum practices.

Qualifications

• Experience as Technical Lead delivering ServiceNow implementations.
• Strong ITIL process knowledge and architecture understanding.
• Ability to translate customer requirements into functional specs.
• Proven track record in ITSM/ITAM/ITOM/CSM/FSM projects and lifecycle delivery.
• Expertise in deployments, migrations, integrations, and upgrades.
• Mentor teams and advocate best practices in ServiceNow environments.
• Certified: ServiceNow System Administrator, Implementation Specialist, ITIL Foundation.

Responsabilités

• Lead ServiceNow implementation projects across ITSM/ITAM/ITOM/CSM/FSM.
• Review requirements, estimate efforts, and ensure quality deliverables.
• Coordinate with stakeholders, manage risks, and report progress weekly.
• Mentor team members and share technical guidance.
• Ensure ITIL-aligned processes and track improvements.

Connaissances

Technical Leadership

ITIL Process Knowledge

ServiceNow ITSM/ITAM/ITOM/CSM/FSM

Requirements gathering & estimation

Implementation project leadership

ServiceNow migrations & integrations

Problem resolution & troubleshooting

Mentoring

Agile/Scrum

Customer relationship management

Formation

ServiceNow Systems Administrator

ServiceNow Implementation Specialist

ITIL V3 Foundation

Outils

ServiceNow Platform

HRSD

SecOps

GRC

SPM

Description du poste

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

• ServiceNow CSA, CAD certifications

Location: Remote

Salary Range: $120,000-$160,000 a year.