Senior/technical Consultant

Tata Consultancy Services; California; Remote; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a skilled ServiceNow Technical Lead to work remotely from the United States, focusing on ITSM, ITAM, ITOM, CSM and FSM modules. You will drive architecture discussions, define integration strategies, and guide multicustomer delivery.

The role requires hands-on ServiceNow expertise, ITIL knowledge, and strong mentorship to grow the team. You will translate business needs into functional designs, ensure successful deployments, and govern the project

Qualifications

• Experience as a Technical Lead.
• ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Responsibilities

• Lead multiple ServiceNow implementations across ITSM/ITAM/ITOM/CSM/FSM lifecycle.
• Define integration solutions and architecture to align with customer requirements.
• Review requirements for accurate estimation and project scope.
• Mentor team and share technical knowledge.
• Communicate with customers and provide weekly/monthly status.
• Ensure deployments, migrations, upgrades, and third-party integrations run smoothly.
• Apply ITIL processes and ensure compliance with standards.

Skills

Technical Lead

ITIL Process Definition

ServiceNow ITSM/ITAM/ITOM/CSM/FSM

Requirements Analysis

Project Management

Agile/Scrum

Architecture understanding

Education

ServiceNow System Administrator

ServiceNow Implementation Specialist

ITIL V3 Foundation

ServiceNow CSA

CAD certification

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

• ServiceNow CSA, CAD certifications

Location: Remote

Salary Range: $120,000-$160,000 a year.