Senior Technical Account Manager – Remote (US Hours)

Twilio; United States; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Retirement savings program

Generous time off

Job summary

Twilio is hiring an experienced Technical Account Manager (TAM) to be the designated technical support contact for strategic customers. You will deliver proactive guidance, resolve complex issues, and work with Product and Engineering to improve customer environments.

The role supports US Central hours (8am–6pm) and may require holiday coverage. This is a remote role based in the United States, with a focus on enabling customers to maximize Twilio technologies and prevent downtime.

Qualifications

• 4–6+ years of relevant experience.
• Experience with RESTful APIs and cloud solutions.
• Server-side troubleshooting across Java/Node.js/PHP/C#/Python.
• Client-side JavaScript with React/Redux knowledge.
• Networking basics: TCP/UDP, SSL/TLS.
• Clear communication with technical and non-technical audiences.

Responsibilities

• Serve as the designated technical support contact for strategic customers.
• Provide proactive guidance to customers to leverageTwilio technologies.
• Collaborate with Product and Engineering to address complex issues.
• Analyze customer trends and report improvements to the support process.

Skills

RESTful APIs

Cloud troubleshooting

Java

Node.js

PHP

C#

Python

JavaScript

React

Redux

TCP/UDP networking

SSL/TLS

Effective communication

Time management

Cross-functional collaboration

Customer account management

JIRA

Tools

JIRA

Slack

Job description

Twilio is hiring an experienced Technical Account Manager (TAM) to be the designated technical support contact for strategic customers. You will deliver proactive guidance, resolve complex issues, and work with Product and Engineering to improve customer environments.

The role supports US Central hours (8am–6pm) and may require holiday coverage. This is a remote role based in the United States, with a focus on enabling customers to maximize Twilio technologies and prevent downtime.