Remote Technical Account Manager — SaaS Success Lead

Alpine IQ Inc.; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Company Match

Flexible Time Off

Virtual Events

Company Laptop

Job summary

Alpine IQ Inc. is seeking a Technical Account Manager (TAM) to connect technology with customer success. This remote role is essential for ensuring customers receive exceptional service and technical guidance. Responsibilities include building relationships, troubleshooting technical issues, and managing projects. Ideal candidates have 3+ years in a similar role, a strong technical foundation (SQL, APIs, Python), and a customer-focused mindset. Benefits include health coverage, 401(k) match, and flexible time off.

Qualifications

• 3+ years of experience in Technical Account Management or Customer Support.
• Ability to diagnose and resolve complex technical issues efficiently.
• Experience working within SaaS platforms and cloud-based environments.

Responsibilities

• Build strong, long-term relationships with key stakeholders.
• Serve as the primary technical point of contact for customers.
• Troubleshoot and resolve complex technical issues across APIs and integrations.
• Manage technical projects such as implementations and data transfers.

Skills

SQL

APIs

Python or similar scripting

Linux command line

GitHub

Excellent communication skills

Organizational skills

Customer-focused mindset

Education

Bachelor’s degree in Computer Science, Information Technology, Business, or related field

Tools

CRM systems

Technical troubleshooting tools

Job description

Alpine IQ Inc. is seeking a Technical Account Manager (TAM) to connect technology with customer success. This remote role is essential for ensuring customers receive exceptional service and technical guidance. Responsibilities include building relationships, troubleshooting technical issues, and managing projects. Ideal candidates have 3+ years in a similar role, a strong technical foundation (SQL, APIs, Python), and a customer-focused mindset. Benefits include health coverage, 401(k) match, and flexible time off.