Senior Technical Account Manager — Relativity Platform Expert

Relativity; Charleston (WV); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers and drive successful outcomes using the Relativity platform.

The TAM will develop account plans, oversee technical relationships, and work cross-functionally with Product and Engineering to resolve incidents and optimize customer success. Remote/hybrid work is available, with travel up to 10% for on-site engagements.

Qualifications

• Proven experience with Relativity platform.
• Develop and lead technical success plans for customers.
• Strong SQL and Windows troubleshooting experience.
• Experience working in SaaS or enterprise software environments.

Responsibilities

• Develop a strong understanding of projects impacting your service area and minimizing impact.
• Help guide the resolution of critical customer incidents.
• Lead technical success plans to ensure positive customer experiences with Relativity.
• Be accountable for service quality and factor future demand into capacity planning.
• Collaborate with cross-functional teams to enhance product and customer experience.

Skills

SQL

Windows

BI

Data Analysis

Data Visualization

Legal Analysis

Legal Research

Information Retrieval

Natural Language

Communication

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers and drive successful outcomes using the Relativity platform.

The TAM will develop account plans, oversee technical relationships, and work cross-functionally with Product and Engineering to resolve incidents and optimize customer success. Remote/hybrid work is available, with travel up to 10% for on-site engagements.