Senior Technical Account Manager – SaaS Success

Relativity; Utah; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity suite. The TAM develops account plans, oversees technical relationships, and guides cross-functional teams to successful outcomes on customer projects and KPIs.

The role requires SME-level knowledge of Relativity, strong problem solving, and ability to travel up to 10%. This remote/hybrid position offers collaboration with Product and Engineering teams and a focus on high-quality service

Qualifications

• Proven experience across BI, data analysis, and data governance workflows.
• Strong written and verbal communication abilities.
• Experience with data visualization and enterprise data platforms.
• Familiarity with eDiscovery or legal analytics is a plus.

Responsibilities

• Develop an account plan and strategy for leveraging the Relativity platform to achieve objectives.
• Perform ongoing technical account oversight and manage the technical relationship with the customer.
• Initiate cross-functional collaboration to guide internal stakeholders to solutions.
• Lead technical success plans to ensure a positive customer experience with Relativity.
• Ensure service quality and factor future demand into capacity planning.
• Collaborate with Product and Engineering to troubleshoot incidents.
• Share best practices for using Relativity with customers.
• Maintain flexibility to work other time frames as needed.
• Demonstrate commitment to company values and Knowledge-Centered Support (KCS).
• Exhibit SME knowledge in Relativity and pursue Relativity Certified Administrator certification.
• Travel up to 10% for customer engagements.

Skills

BI

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity suite. The TAM develops account plans, oversees technical relationships, and guides cross-functional teams to successful outcomes on customer projects and KPIs.

The role requires SME-level knowledge of Relativity, strong problem solving, and ability to travel up to 10%. This remote/hybrid position offers collaboration with Product and Engineering teams and a focus on high-quality service