Senior Technical Account Manager — Remote Relativity Expert

Relativity; Omaha (NE); Hybrid; USD 134,000 - 202,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. You will develop account plans, manage technical relationships, and guide cross-functional teams to resolve incidents and improve outcomes.

The role emphasizes ownership of technical success plans, collaboration with Product and Engineering, and travel up to 10% for customer engagements.

Qualifications

• Experience with SQL and Windows platform; troubleshooting complex issues.
• Strong written and verbal communication skills.
• Experience in SaaS, IaaS or hybrid environments is a plus.

Responsibilities

• Develop a strong understanding of projects impacting your service area and minimize impact.
• Guide resolution of critical customer incidents and lead technical success plans.
• Collaborate with cross-functional teams to improve the product and customer experience.
• Drive internal service reviews and coordinate with Product and Engineering.
• Travel up to 10% for customer engagements.

Skills

BI

Communication

Data Analysis

Database Mgmt

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. You will develop account plans, manage technical relationships, and guide cross-functional teams to resolve incidents and improve outcomes.

The role emphasizes ownership of technical success plans, collaboration with Product and Engineering, and travel up to 10% for customer engagements.