Senior Enterprise Technical Account Manager

Dynatrace; Denver (CO); On-site; USD 116,000 - 145,000; Full time

Job summary

Dynatrace in Denver seeks a senior Technical Account Manager to act as a trusted technical advisor and primary contact for key customers, ensuring platform success and long‑term value across large, complex environments.

You will own the technical relationship, lead customer success programs, and coordinate cross‑functional teams to deliver strategic outcomes and periodic business reviews.

Qualifications

• Deep, hands-on technical expertise with the Dynatrace platform and enterprise observability architectures.
• Proven ability to define, communicate, and manage success plans with milestones, dependencies, risks, and outcomes.
• Experience supporting large, complex enterprise customers.
• Strong understanding of modern application stacks and cloud platforms.

Responsibilities

• Strategic Success Planning & Management: Maintain a success plan tied to customer objectives and manage end-to-end service delivery.
• Technical Advisory & Architecture: Guide architecture discussions, platform health reviews, and deployment guidance.
• Adoption & Optimization: Accelerate adoption by enabling delivery plans and identifying new use cases.
• Consumption & Value Realization: Monitor usage and provide validated recommendations to drive outcomes.
• Executive Engagement & Business Reviews: Deliver QBRs and align Dynatrace capabilities with customer outcomes.
• Risk & Escalation Management: Identify and elevate risks to prevent impact.
• Internal Advocacy & Collaboration: Advocate for the customer across Dynatrace teams.
• Operational Excellence: Conduct evaluations, coordinate events, and oversee governance of the platform.

Skills

Executive communication

Cross-functional leadership

Strategic account management

Cloud platforms (AWS, Azure, GCP)

Observability architectures

Independent thinking

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace in Denver seeks a senior Technical Account Manager to act as a trusted technical advisor and primary contact for key customers, ensuring platform success and long‑term value across large, complex environments.

You will own the technical relationship, lead customer success programs, and coordinate cross‑functional teams to deliver strategic outcomes and periodic business reviews.