Senior Technical Account Manager - Remote Enterprise SaaS

Axon Enterprise; Dallas, Northern (TX, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Parental leave

Fitness programs

Wellness support

Snacks in offices

Job summary

Axon Enterprise is hiring a Technical Account Manager in Dallas, TX. You will own the day-to-day relationship with a key customer, delivering best practices and technical guidance to optimize operations using Axon’s products.

The role requires cross-functional collaboration and an ability to translate complex tech for diverse stakeholders. You’ll lead deployments, manage client communications, and coordinate with product teams to drive improvements while maintaining high customer satisfaction in

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 7+ years with major city or enterprise-level customers.
• Proven track record in managing customer relationships and technical projects.
• Understanding of SAAS, cloud providers/solutions, virtualization, storage.
• Knowledge of routing, switching, Wi‑Fi, telecoms and Internet technologies.
• Ability to translate complex technical information for non-technical users.

Responsibilities

• Own day-to-day relationship with one key customer to build a long-term strategic partnership.
• Provide best practices and technical expertise to help stakeholders achieve goals using Axon products.
• Lead presentations and demonstrations to VP-level audiences within the account.
• Prioritize and execute project tasks with disciplined, methodical management.
• Manage customer expectations and provide remote tier-2 technical support.
• Oversee core deployment plans with integrators and client teams.
• Develop technical documentation and communicate customer feedback to product teams.

Skills

Customer relationships

Project management

Technical communication

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s Degree or equivalent

Tools

JIRA

Microsoft Dynamics

CCTV / VMS / IP cameras

Networking & telecom knowledge

Job description

Axon Enterprise is hiring a Technical Account Manager in Dallas, TX. You will own the day-to-day relationship with a key customer, delivering best practices and technical guidance to optimize operations using Axon’s products.

The role requires cross-functional collaboration and an ability to translate complex tech for diverse stakeholders. You’ll lead deployments, manage client communications, and coordinate with product teams to drive improvements while maintaining high customer satisfaction in