Enterprise Technical Account Lead & Customer Advocate

Axon; Scottsdale (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and 401(k) with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, and Vision plans

Learning and development programs

Job summary

Axon is seeking a Technical Account Manager to serve as the primary technical point of contact for assigned enterprise customers. In this role, you will build trusted relationships with technical teams, conduct regular health checks, and advocate for customer needs across product and engineering.

The ideal candidate has 3–7 years of experience and excellent communication skills, along with a strong ability to troubleshoot issues across networking and software platforms. This position offers competitive salary and various benefits including health plans and paid time off.

Qualifications

• 3–7+ years of experience in Technical Account Management or related field.
• Strong troubleshooting skills in networking and SaaS platforms.
• Ability to communicate complex technical concepts effectively.

Responsibilities

• Serve as primary technical point of contact for enterprise customers.
• Conduct regular technical health checks and system reviews.
• Act as an escalation point for complex technical issues.

Skills

Technical Account Management

Customer Success Engineering

Solutions Engineering

Troubleshooting

Communication

Tools

Networking tools

Mobile Device Management

Job description

Axon is seeking a Technical Account Manager to serve as the primary technical point of contact for assigned enterprise customers. In this role, you will build trusted relationships with technical teams, conduct regular health checks, and advocate for customer needs across product and engineering.

The ideal candidate has 3–7 years of experience and excellent communication skills, along with a strong ability to troubleshoot issues across networking and software platforms. This position offers competitive salary and various benefits including health plans and paid time off.