Enterprise Technical Account Leader - Strategic Partner

Axon; Atlanta (GA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Discretionary paid time off

Parental leave

Wellness programs

Snacks in offices

Job summary

Axon, located in Atlanta, GA, seeks a Sr Technical Account Manager, Enterprise to own strategic partnerships with major city or enterprise customers. The role blends technical guidance with project leadership across Axon technologies, including Fusus and Draft One, in a hybrid Atlanta setting.

You will drive technical discussions, manage deployments with integrators, and influence product roadmaps while maintaining high customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years with major city or enterprise-level customers.
• Proven track record in managing customer relationships and technical projects.
• Understanding of SAAS, cloud providers/solutions, virtualization, and storage.
• Knowledge of routing & switching, Wi‑Fi, telecom, and internet tech.
• Ability to articulate technically for varied audiences.
• Strong analytical and problem-solving skills.
• Excellent interpersonal, written and verbal communication.
• Detail-oriented with superb organization and time management.
• Thrives in high-stress environments.

Responsibilities

• Own day-to-day relationship with one key Axon customer to build a long-term strategic partnership.
• Serve as main point of contact to provide best practices and technical expertise for operational goals using Axon products.
• Collaborate with cross-functional teams to inform product roadmaps and projects.
• Lead and manage projects from start to finish, coordinating with third-party integrators and clients.
• Deliver clear, compelling business and technical presentations to VP-level audiences.
• Prioritize and execute tasks in a methodical, disciplined manner.
• Manage customer expectations and maintain satisfaction.

Skills

Enterprise customers

SAAS

Cloud solutions

Virtualization

Storage

Routing & Switching

Wi-Fi

Communication

Project management

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

JIRA

Microsoft Dynamics

Job description

Axon, located in Atlanta, GA, seeks a Sr Technical Account Manager, Enterprise to own strategic partnerships with major city or enterprise customers. The role blends technical guidance with project leadership across Axon technologies, including Fusus and Draft One, in a hybrid Atlanta setting.

You will drive technical discussions, manage deployments with integrators, and influence product roadmaps while maintaining high customer satisfaction in a fast-paced environment.