Public Safety Software TAM

Axon Enterprise; Richmond (VA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Job summary

Axon Enterprise is seeking a Technical Account Manager to serve as a primary point of contact for customers, ensuring successful deployment and adoption of Axon's solutions. You will manage complex technical issues, build strong relationships, and provide advanced product training.

The ideal candidate has 4+ years in technical account management, experience with SaaS applications, and excellent communication skills. This role involves significant travel across the U.S. and offers a competitive salary with various benefits.

Qualifications

• 4+ years of experience in technical account management or similar roles.
• Experience supporting SaaS applications and integrated technology environments.
• Ability to manage competing priorities while delivering exceptional customer experiences.

Responsibilities

• Serve as the primary technical point of contact for assigned agencies.
• Manage escalations and ensure timely resolution of customer-impacting issues.
• Deliver advanced product training and technical education to customer stakeholders.
• Build trusted relationships with technical and operational stakeholders.

Skills

Technical account management

Troubleshooting and root-cause analysis

Communication with technical and non-technical stakeholders

Support for SaaS applications

Experience across multiple teams

Strong organizational skills

Tools

Power BI

SQL

Job description

Axon Enterprise is seeking a Technical Account Manager to serve as a primary point of contact for customers, ensuring successful deployment and adoption of Axon's solutions. You will manage complex technical issues, build strong relationships, and provide advanced product training.

The ideal candidate has 4+ years in technical account management, experience with SaaS applications, and excellent communication skills. This role involves significant travel across the U.S. and offers a competitive salary with various benefits.