Remote Enterprise Technical Account Leader

Accreditation Council for Graduate Medical Education; Seattle (WA); On-site; USD 115,575 - 184,920; Full time

Benefits offered by this job

Competitive salary and 401(k) with employer match

Discretionary paid time off

Medical, Dental, and Vision plans

Learning and development programs

Job summary

Axon is seeking a Remote Technical Advisor in Seattle, WA to support enterprise customers with technical oversight and advocacy. The role involves managing multiple customer engagements and providing proactive support across various technologies.

The ideal candidate will have 3-7 years of experience in Technical Account Management, excellent troubleshooting skills, and the ability to communicate complex technical concepts clearly. A competitive salary and comprehensive benefits package are included.

Qualifications

• 3-7+ years of experience in Technical Account Management or Customer Success Engineering.
• Experience supporting enterprise or public-sector customers in complex environments.
• Ability to quickly learn and support multi-product technology stacks.

Responsibilities

• Serve as the primary technical point of contact for assigned enterprise customers.
• Conduct regular technical health checks, system reviews, and deployment assessments.
• Act as an escalation point for complex or high-impact technical issues.

Skills

Technical Account Management

Troubleshooting

Customer Advocacy

Excellent Communication

Tools

Network Monitoring Tools

Packet Analysis Tools

Job description

Axon is seeking a Remote Technical Advisor in Seattle, WA to support enterprise customers with technical oversight and advocacy. The role involves managing multiple customer engagements and providing proactive support across various technologies.

The ideal candidate will have 3-7 years of experience in Technical Account Management, excellent troubleshooting skills, and the ability to communicate complex technical concepts clearly. A competitive salary and comprehensive benefits package are included.