Technical Account Manager

Ping Identity; Denver (CO); Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Commuter offset

Global volunteering

Job summary

Ping Identity seeks a Technical Account Manager (TAM) to guide customers from purchase to production, translating complex use cases into scalable Ping architectures. You will engage with executives up to Director/VP levels and own accounts' technical trajectories to ensure ongoing value from Ping investments.

The role emphasizes proactive recommendations, regular health and business reviews, and collaboration across Ping teams to optimize customer outcomes and solutions adoption.

Qualifications

• Enterprise customer-facing experience in TAM, CS, Sales Eng, or PS.
• Foundational cybersecurity knowledge and awareness of threat landscapes.
• Familiarity with AI productivity tools to enhance daily workflows and generate data-driven insights.
• Understanding of Java, web technologies, and enterprise architecture.
• Strong verbal and written communication with customer leaders.

Responsibilities

• Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to identity and security needs.
• Conduct regular environment health reviews and business reviews to show success against goals and ensure value adoption.
• Advocate for product features and internal roadmap adjustments to drive long-term success for customers.
• Adopt and utilize internal AI tools to generate customer reports, recommendations, and insights to boost productivity.
• Take ownership of the technical trajectory of accounts, ensuring no gaps between customer and Ping teams.
• Identify opportunities to improve internal reporting and automate status tracking for better customer health visibility.
• Contribute to internal Knowledge Bases and support onboarding of new TAMs with best practices.
• Represent the TAM role professionally during summits and assist as liaison for critical upgrades.

Skills

Customer-facing

Cybersecurity basics

AI productivity tools

Java/Web architecture

Verbal & written comms

CRM systems (SFDC)

On-call availability

Education

CS degree or equivalent

Tools

SFDC

Windows

Linux

Job description

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role Summary:

As a Technical Account Manager (TAM), you are the proactive partner responsible for ensuring new and existing clients successfully achieve their strategic outcomes using Ping Identity solutions. Operating within the Global Support Organization, you will guide the customer’s journey from purchase to production, reviewing configurations and translating complex use cases into sound product architecture. By regularly engaging with customer leadership (up to the Director and VP levels) and taking full ownership of your accounts' technical trajectory, you will ensure customers are fully optimized and continuously receiving value from their Ping investments.

You will:

• Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to the customer's identity and security needs.
• Conduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption.
• Act as the voice of the customer, advocating for product features and internal roadmap adjustments that drive long-term operational success.
• Adopt and utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights to boost daily productivity.
• Take full accountability for the technical trajectory of your accounts, ensuring no ball is dropped between the customer and internal Ping teams.
• Identify opportunities to improve internal reporting and automate status tracking to better visualize customer health.
• Contribute to internal Knowledge Bases (KBs) and support the onboarding of new TAMs by sharing operational best practices.
• Represent the TAM role with professionalism during internal summits and occasionally act as a liaison during off-hours for critical customer upgrades.

You have:

• Must have enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role.
• Foundational knowledge of the cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes.
• Familiarity with leveraging standard AI productivity tools to enhance daily workflows, streamline communication, and generate basic data-driven insights.
• Understanding of Java, web technologies, and enterprise architecture.
• Strong verbal and written communication skills with the ability to build credible, transparent relationships with customer leaders.
• Experience with Identity Management, Access Management, or Federation.
• Ability to manage both proactive and reactive tasks effectively while demonstrating high ownership.
• Experience with SFDC or equivalent CRM systems.
• On-call availability may be a requirement for this position.

You have an advantage if:

• Experience with Ping Identity solutions and APIs.
• Experience with Windows and Linux operating systems.
• General networking knowledge of protocols like HTTP/S, TCP/IP.
• General knowledge of protocols such as SAML, OAuth, or OpenID Connect.
• Bachelor’s Degree in Computer Science or equivalent experience.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
• Generous PTO & Holiday Schedule
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.