Technical Account Manager

Ping Identity; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Opportunity for Education Reimbursement

Job summary

A leading identity security company in the United States is seeking a Technical Account Manager to engage with clients and ensure successful implementation of solutions. The ideal candidate will have a strong technical background, particularly in Java and familiarity with identity access management. Responsibilities include providing technical recommendations, managing client relationships, and coordinating with cross-functional teams. A bachelor’s degree in Computer Science and at least 5 years of relevant experience is required.

Qualifications

• At least 5 years of enterprise customer-facing experience.
• Proven track record managing relationships with large enterprise clients.
• Experience with Identity Management, Access Management, or Federation.

Responsibilities

• Provide clients with technical recommendations for Ping solutions.
• Coordinate and conduct business reviews with customer leadership.
• Assist in planning, strategizing roll-outs and upgrades.

Skills

Understanding of Java

Strong verbal and written communication skills

Strong organizational skills

Customer Success experience

Experience with Salesforce

Identity Management knowledge

Education

Bachelor's Degree in Computer Science

Tools

Salesforce

Job description

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. It inspires our company, and people join us to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want – without friction and without fear. Protecting digital identities is at the core of our technology, and protecting individual identities is at the core of our culture. One of our core values, Respect Individuality, reminds us to celebrate differences so that you can bring your authentic self to work.

We're headquartered in Denver, Colorado, but we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing how people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Technical Account Manager (TAM), you will work with new and existing clients to ensure they are successful with their Ping solutions. As part of the company’s Global Support Organization, you will partner with cross‑functional teams to support a client’s journey from purchase to production. Your job is to deliver value to our customers.

You will:

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs.
• Facilitate visibility into the company’s to help educate and engage customers.
• Assist with over‑the‑shoulder configuration help on features and flows.
• Coordinate and conduct business reviews with customer leadership to highlight success against goals and performance.
• Assist in planning, strategizing roll‑outs and upgrades for platform adoption by the customer.
• Provide customers with ad‑hoc training to build the most needed skills.
• Engage in the escalation and prioritization of support tickets created by clients as needed.
• Provide product demonstrations of Ping technologies.
• Coordinate with other Ping Identity teams – including Support, Engineering, and Product Management – to ensure customer needs are addressed and resolved.
• Provide feedback to Product Management for future products or enhancements based on trends and requirements.
• Be occasionally available during off‑hours to serve as a liaison or escalation point of contact for critical implementation updates.
• Manage ongoing customer needs effectively to drive high customer retention and loyalty.

You have:

• Understanding of Java and knowledge of web technologies.
• At least 5 years of enterprise customer‑facing experience in Customer Success, Sales Engineering, Support, or Professional Services.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Experience with Salesforce or equivalent CRM systems.
• Ability to manage proactive and reactive tasks effectively.
• Proven track record managing relationships with large enterprise clients.
• Experience with Identity Management, Access Management, or Federation.
• On‑call may be a requirement for this position.

You have an advantage if:

• Experience with Ping Identity solutions and APIs.
• Experience with Windows and Linux operating systems.
• General networking knowledge of protocols like HTTP/S, TCP/IP.
• Knowledge of SAML, OAuth, or OpenID Connect is a plus.
• Bachelor’s Degree in Computer Science or equivalent experience.

Salary Range

$120,000 to $140,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085), the approximate compensation range for this role in Colorado is listed above. Final compensation will be determined by various factors such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly but remain true to the innovative, can‑do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds, and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.