Technical Account Manager

Nutanix; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Nutanix is seeking a highly skilled Technical Account Manager (TAM) to act as a trusted advisor for customers, primarily in a remote US role. You will work with operations, engineering, and executive stakeholders to optimize data center architectures and Nutanix deployments across hybrid cloud environments.

You will lead health checks, lifecycle planning, and escalation management, ensuring successful outcomes and value realization for customers with complex, enterprise-scale deployments.

Qualifications

• US citizen residing in the continental US.
• 8+ years in technical customer-facing roles (e.g., TAM, Support Engineer, or similar).
• Experience supporting large enterprise, government, or strategic customers.

Responsibilities

• Develop deep technical understanding of the customer’s data center architecture and IT initiatives to advise operations, engineering, and executives.
• Lead strategic operational reviews and health checks connecting Nutanix recommendations to business outcomes.
• Lead lifecycle planning including software upgrades, capacity planning, resilience, and platform standardization.
• Identify systemic risks and create cross-functional action plans to mitigate them.
• Coordinate critical customer escalations with clear ownership and timely resolution.

Skills

Technical account management

Customer success

Hybrid cloud

Virtualization

Networking

Data center IT infra

Tools

Nutanix AOS

Nutanix AHV

Job description

Hungry, Humble, Honest, with Heart

The Opportunity Are you a proactive problem-solver with a strong background in customer success and technical expertise in hybrid cloud, virtualization, storage, or networking? If so, you will thrive in our cross-functional environment where you will play a pivotal role in optimizing customer experience and accelerating the time to value of their Nutanix investment. The Nutanix TAM acts as a technical advisor and customer advocate. Technical acumen in Virtualization, Data Center IT infrastructure (Storage, Compute, Networking) are core requirements with preferred industry experiences with Private/Public Cloud Services and large-scale deployments.

About the Team

You will be joining the Technical Account Management team at Nutanix. This team is dedicated to ensuring customer success and operational excellence for customers of varying sizes and industries, focusing on building strong relationships and delivering exceptional service. The culture within the team emphasizes customer advocacy, communication, and continuous improvement, where members are encouraged to present insights and best practices to the larger team. As part of a larger Customer Experience organization, you will work closely with Support, Services, Education Services, and Sales teams.

You will report to the Manager, Services Delivery, who fosters a supportive leadership style aimed at empowering team members while holding them accountable for performance metrics. They are deeply committed to ensuring that every TAM has the resources, mentorship, and cross-functional backing needed to succeed in complex enterprise environments. Under their guidance, you will have the autonomy to shape customer architectures while receiving the strategic support required to navigate challenging escalations and influence operational standards.

This role involves periodic travel to support critical customer and team engagements. This travel is essential for building strong relationships, understanding data center environments firsthand, and delivering high-impact strategic operational reviews.

Your Role

• Develop a deep, technical understanding of the customer’s business priorities, data center architecture, and IT initiatives to serve as a trusted advisor to operations, engineering, and executive stakeholders.
• Lead strategic operational reviews and comprehensive health checks that connect Nutanix recommendations to business outcomes, risk reduction, modernization, and operational efficiency.
• Lead proactive lifecycle planning, including software upgrades, capacity planning, resilience, and platform standardization.
• Identify systemic operational and architectural risks and establish cross-functional action plans to mitigate them.
• Lead or coordinate critical customer escalations, ensuring clear ownership, executive communication, and timely resolution.

What You Will Bring

• Must be a US Citizen, residing in the continental US.
• 8+ years in technical customer-facing roles, such as Technical Account Manager, Support Engineer, or Technical Customer Experience Manager.
• Proven experience supporting large enterprise, strategic, or government customers with complex environments.
• Deep expertise in at least one technical domain, such as virtualization, hybrid cloud, storage, networking, data protection, or distributed systems.
• Broad understanding of data-center infrastructure, including compute, storage, networking, disaster recovery, high availability, security, and enterprise workloads.
• Strong Nutanix platform expertise, including AOS and AHV.

Learn More About the Technology: https://www.nutanixbible.com/

Work Arrangement Remote

This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.