Senior Technical Account Manager - Enterprise Resilience

Gambit Security; United States; On-site; USD 260,000 - 290,000; Full time

Benefits offered by this job

OTE ranging from $260,000 - $290,000 (

paid medical, dental, and vision

$350 work-from-home stipend

Collaborative team culture

Job summary

Gambit Security is seeking a Staff Technical Account Manager for our US-based operations. You will own the most strategic, technically complex accounts, define success criteria, drive remediation plans, and lead executive-level reporting for CISOs and auditors.

You will build playbooks, templates, and analyses used across the TAM team, manage escalations end-to-end, and help drive retention and adoption without a quota. This is a high-impact, non-commission role with travel up to 25%.

Qualifications

• 10+ years in technical account management, customer success engineering, or related roles with direct ownership of enterprise accounts.
• Expert-level depth in at least one major cloud and working fluency in a second, with recovery design/validation experience.
• Experience guiding regulated enterprises through audits or regulatory assessments with evidence-backed outputs.
• Ability to query APIs, work with JSON/GraphQL, and build analyses in notebooks, using AI tooling when appropriate.
• Proven retention and expansion on strategic accounts, including turning around at-risk enterprise relationships.
• Comfort presenting to CISOs, boards, and auditors with self-built executive deliverables.
• Developed playbooks, templates, or programs adopted across teams and served as escalation backstop.
• Experience guiding a customer through a live incident or major outage.
• Bachelor’s degree in a technical field or equivalent experience; willing to travel up to 25%.

Responsibilities

• Onboarding: define success criteria, drive implementation, and validate mapping, criticality tiering, and RTO/RPO with the customer.
• Posture advisory: convert findings into remediation plans balancing business impact, cost, and risk.
• Compliance evidence: assemble control-level evidence for multiple standards (DORA, NIS2, SOX, SOC 1/2, ISO 27001, NIST).
• Executive reporting: own QBRs and produce posture assessments and cost analyses for a CISO audience.
• Escalations and growth: manage end-to-end escalations including incidents; maintain risk/renewal readiness.
• Build the function: craft playbooks and templates, mentor TAMs, and represent customer needs to Product/R&D.

Skills

Technical Account Management

Enterprise Account Ownership

Cloud Expertise

Audit & Compliance

Data Analysis & APIs

Executive Communication

Playbooks & Templates

Ransomware / Incident support

Cross-functional collaboration

Education

Bachelor's degree in technical field

Tools

JSON

GraphQL

Jupyter Notebooks

APIs

Job description

Gambit Security is seeking a Staff Technical Account Manager for our US-based operations. You will own the most strategic, technically complex accounts, define success criteria, drive remediation plans, and lead executive-level reporting for CISOs and auditors.

You will build playbooks, templates, and analyses used across the TAM team, manage escalations end-to-end, and help drive retention and adoption without a quota. This is a high-impact, non-commission role with travel up to 25%.