Staff Technical Account Manager

Gambit; United States; On-site; USD 260,000 - 290,000; Full time

Benefits offered by this job

OTE ranging from $260,000 - $290,000 (

paid medical, dental, and vision

$350 work-from-home stipend

Collaborative team culture

Job summary

Gambit Security is seeking a Staff Technical Account Manager for our US-based operations. You will own the most strategic, technically complex accounts, define success criteria, drive remediation plans, and lead executive-level reporting for CISOs and auditors.

You will build playbooks, templates, and analyses used across the TAM team, manage escalations end-to-end, and help drive retention and adoption without a quota. This is a high-impact, non-commission role with travel up to 25%.

Qualifications

• 10+ years in technical account management, customer success engineering, or related roles with direct ownership of enterprise accounts.
• Expert-level depth in at least one major cloud and working fluency in a second, with recovery design/validation experience.
• Experience guiding regulated enterprises through audits or regulatory assessments with evidence-backed outputs.
• Ability to query APIs, work with JSON/GraphQL, and build analyses in notebooks, using AI tooling when appropriate.
• Proven retention and expansion on strategic accounts, including turning around at-risk enterprise relationships.
• Comfort presenting to CISOs, boards, and auditors with self-built executive deliverables.
• Developed playbooks, templates, or programs adopted across teams and served as escalation backstop.
• Experience guiding a customer through a live incident or major outage.
• Bachelor’s degree in a technical field or equivalent experience; willing to travel up to 25%.

Responsibilities

• Onboarding: define success criteria, drive implementation, and validate mapping, criticality tiering, and RTO/RPO with the customer.
• Posture advisory: convert findings into remediation plans balancing business impact, cost, and risk.
• Compliance evidence: assemble control-level evidence for multiple standards (DORA, NIS2, SOX, SOC 1/2, ISO 27001, NIST).
• Executive reporting: own QBRs and produce posture assessments and cost analyses for a CISO audience.
• Escalations and growth: manage end-to-end escalations including incidents; maintain risk/renewal readiness.
• Build the function: craft playbooks and templates, mentor TAMs, and represent customer needs to Product/R&D.

Skills

Technical Account Management

Enterprise Account Ownership

Cloud Expertise

Audit & Compliance

Data Analysis & APIs

Executive Communication

Playbooks & Templates

Ransomware / Incident support

Cross-functional collaboration

Education

Bachelor's degree in technical field

Tools

JSON

GraphQL

Jupyter Notebooks

APIs

Job description

CAREER / Staff Technical Account Manager

Staff Technical Account Manager

About the role

United States 135 135 Madison Avenue, New York, NY 10016, US

About Us

Gambit is the AI-native resilience platform that ensures digital continuity never expires. It unifies governance across cloud, backups, security tools, and IaC, mapping applications, identifying gaps, and validating recovery paths in real time. Gambit turns resilience assumptions into business certainty before an incident ever occurs.

The Opportunity

As a Staff Technical Account Manager, you own our most strategic and technically complex accounts: a deliberately small book, carried deep. You run each relationship from kickoff through renewal and are the person a customer's security and infrastructure leadership calls first.

You also set the standard for the function. You build the playbooks, templates, and analyses the rest of the team runs on, act as the technical backstop other TAMs elevate to, and are expected to see what the function is missing and go build it. You do not carry a quota; you carry retention, adoption, posture improvement, and the trust of the accounts you own.

About the Role

• Onboarding. Define success criteria in writing, drive the implementation plan, and validate business application mapping, criticality tiering, and RTO and RPO targets with the customer.
• Posture advisory. Turn Gambit findings into remediation plans tied to business impact, engineering effort, cloud cost, and risk retired; advise on backup policy and clean recovery paths; and facilitate recovery readiness and tabletop exercises.
• Compliance evidence. Build control-level evidence packages across DORA, NIS2, SOX, SOC 1, SOC 2, ISO 27001, NIST CSF 2.0, and NIST 800-53 Rev 5.
• Executive reporting. Own the quarterly business review, and produce posture assessments, peer benchmarks, and cost-of-remediation analyses for a CISO audience, verified against real data.
• Escalations and growth. Own escalations end to end, including during the customer's own incidents; maintain a risk register and renewal readiness assessment; and support commercial conversations as the technical trusted advisor.
• Build the function. Create the playbooks, templates, and reusable analyses the team operates on, mentor other TAMs, and represent customers to Product and R&D with ranked, evidence-backed demand.

Requirement

• 10+ years in technical account management, customer success engineering, technical consulting, solutions architecture, or post-sale technical delivery, with at least 4 years owning enterprise or strategic accounts directly.
• Expert-level depth in at least one major cloud and working fluency in a second, with a track record of designing or validating recovery for business-critical applications across hybrid, multi-cloud enterprise estates, including leading real recovery tests, not just reviewing them.
• Direct experience taking a regulated enterprise customer through an audit or regulatory assessment, producing control-level evidence that held up in front of auditors or regulators under at least one of DORA, NIS2, SOX, SOC 2, ISO 27001, or NIST, and the ability to read and critique infrastructure as code to find the source of drift.
• Self-sufficient with data: you query APIs, work in JSON and GraphQL, build analyses in notebooks, and use agentic AI tooling or MCP-based integrations to produce customer-facing analysis without engineering support.
• A measurable record of retention and expansion on strategic, high-revenue accounts, including turning around at least one at-risk enterprise account, and the ability to walk through it with numbers.
• Trusted in front of a CISO, a board-level audience, and an auditor without preparation from leadership, with executive deliverables you personally built that drove a customer decision.
• Built playbooks, templates, or programs adopted across a team or function, served as the escalation backstop for other account managers, and represented the customer function in cross-functional forums with Product, Engineering, and Sales leadership.
• Supported a customer through a live ransomware event, major outage, or real recovery.
• A bachelor's degree in a technical field or equivalent practical experience, and openness to up to 25% travel for customer and industry events.

NICE TO HAVE

• Experience at a cyber resilience, backup and recovery, data protection, CSPM, or observability vendor, or with platforms such as Veeam, Rubrik, Cohesity, or Commvault
• Prior hands-on experience as a cloud, infrastructure, SRE, or security engineer

Benefits - Why Gambit?

At Gambit, we believe great work starts with great people — and we’re building a team of smart, driven, genuinely great co-workers who enjoy doing big things together.

Here’s what you can expect when you join us:

• OTE ranging from $260,000 - $290,000 (80/20 split)
• Competitive medical, dental, and vision insurance
• A $350 work-from-home stipend to create a setup that helps you do your best work
• Work alongside smart, supportive, and collaborative co-workers who are excited to build something meaningful together

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location.

EEO

Gambit Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.