Senior Technical Account Manager – Cyber Resilience Expert

Fenix24; Oregon; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Fenix24 is seeking a Senior Technical Account Manager to support priority customer relationships with deep technical expertise. You will engage with customer engineering teams, assess configurations, and advise on architecture and security best practices across firewalls, backups, endpoint security, and identity services.

You will collaborate with engineering, NOC/SOC, and professional services to resolve complex issues, drive outcomes, and improve TAM playbooks and escalation processes.

Qualifications

• 3–5 years of experience in Technical Account Management or a similar customer-facing technical role.
• Experience managing mid-to-large enterprise accounts with complex needs.
• Hands-on experience in at least one core area (firewall, backups, or endpoint security).
• Working knowledge of identity and access management including Entra ID and privileged access principles.
• Strong analytical, problem-solving, and cross-functional collaboration skills.
• Excellent written and verbal communication, including executive-facing presentations.
• Solid understanding of ITIL and PSA or ticketing platforms.

Responsibilities

• Own technical relationships with clients’ senior and executive teams, coordinating with Customer Success Managers.
• Lead technical root cause analysis and preventive fixes; oversee onboarding and migrations across multiple technology domains.
• Coordinate with SOC, NOC, engineering, and Professional Services on strategic initiatives; mentor junior TAMs.
• Build account health dashboards and analyze contract value versus usage to spot churn or expansion.
• Identify expansion opportunities and support renewals with executive-level presentations.

Skills

Technical TAM

Enterprise accounts

Cross-functional collaboration

Executive communication

Job description

Fenix24 is seeking a Senior Technical Account Manager to support priority customer relationships with deep technical expertise. You will engage with customer engineering teams, assess configurations, and advise on architecture and security best practices across firewalls, backups, endpoint security, and identity services.

You will collaborate with engineering, NOC/SOC, and professional services to resolve complex issues, drive outcomes, and improve TAM playbooks and escalation processes.