Enterprise TAM — Remote, Outcome‑Driven & Trusted Advisor

Ambient; Los Angeles, Northern (CA, KY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Stock options

Health & welfare benefits

Flexible time off

Winter Break

Job summary

Ambient is seeking a Technical Account Manager in Los Angeles to own the customer success journey from post-sale through adoption and expansion. This hybrid role blends customer success with technical account leadership to drive retention and measurable outcomes.

You will guide deployment, onboarding, testing, and training, translating capabilities into value for security, IT, and operations teams while maintaining momentum after go-live.

Qualifications

• 7+ years in customer-facing roles such as TAM or CS.
• Experience managing multi-stakeholder enterprise programs.
• Ability to learn complex configurable technology.
• Strong written and verbal communication.
• Ownership mindset and adaptability.

Responsibilities

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and rollout
• Partner with security, IT, operations, and leadership to define goals and measurable outcomes
• Develop proficiency in Ambient.ai platform for real-world use
• Break down complex problems into actionable steps and align teams
• Build trusted relationships with users and executives
• Capture feedback to inform product and go-to-market improvements
• Identify opportunities to deepen impact and expansion
• Travel up to 30%

Skills

Customer facing

Program management

Cross-functional collaboration

Technical aptitude

Executive communication

Problem solving

Job description

Ambient is seeking a Technical Account Manager in Los Angeles to own the customer success journey from post-sale through adoption and expansion. This hybrid role blends customer success with technical account leadership to drive retention and measurable outcomes.

You will guide deployment, onboarding, testing, and training, translating capabilities into value for security, IT, and operations teams while maintaining momentum after go-live.