Senior Technical Account Manager, Enterprise Focus

vercel.com; New York (NY); Hybride; USD 163 000 - 204 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package, incl

Equity

Inclusive Healthcare Package

Flexible Time Off

WFH budget for space

Résumé du poste

Vercel is seeking a Senior Technical Account Manager to join the Forward Deployed Engineering team within Professional Services. As the named, persistent technical owner for a portfolio of Vercel's largest enterprise customers, you will orchestrate outcomes across Support, Engineering, Product, and Sales to deliver value and drive renewals.

This in-person hybrid role requires 3 days/week in-office in San Francisco, New York, or Austin, and emphasizes architectural guidance, post‑incident

Qualifications

• 5+ years in customer‑facing technical roles at a platform, infrastructure, or developer tools company.
• Experience owning customer relationships at a $1M+ ACV tier and running QBRs.
• Deep production experience with Next.js and the Vercel platform.

Responsabilités

• Own post‑sales technical relationship for a portfolio of up to three strategic enterprise accounts.
• Lead post‑incident pattern ownership and technical triage, with rapid response to P1/P2 escalations.
• Drive proactive technical strategy, cost optimization, and architectural guidance.
• Scope and orchestrate Vercel’s broader engagement on accounts with Forward Deployed Engineers and Professional Services.
• Translate customer needs into signal for Product, Engineering, and Support, and ensure renewal accountability.

Connaissances

Technical Account Management

Solutions Architecture

Developer Success Engineering

Post-sales ownership

Executive communication (written)

Cross-functional collaboration

Outils

Next.js

Vercel platform

Description du poste

Vercel is seeking a Senior Technical Account Manager to join the Forward Deployed Engineering team within Professional Services. As the named, persistent technical owner for a portfolio of Vercel's largest enterprise customers, you will orchestrate outcomes across Support, Engineering, Product, and Sales to deliver value and drive renewals.

This in-person hybrid role requires 3 days/week in-office in San Francisco, New York, or Austin, and emphasizes architectural guidance, post‑incident