Senior Enterprise TAM: Post-Sales Tech Owner

Webhosting; San Francisco (CA); Hybrid; USD 163.000 - 204.000; Vollzeit

Zusammenfassung

Vercel is seeking a Senior Technical Account Manager (TAM) to own post-sales technical relationships with a portfolio of enterprise customers. You will coordinate with Support, Engineering, Product, and Sales to ensure outcomes, manage risk, and drive technical strategy across accounts.

You will not write production code or carry a sales quota, but you will own account continuity, perform architectural guidance, and orchestrate engagements with Forward Deployed Engineers and Professional

Qualifikationen

• 5+ years in customer-facing technical roles at a platform or developer tools company.
• Proven track record of driving complex technical outcomes across Engineering, Product, and Support.
• Strong written communication for executive and incident contexts.

Aufgaben

• Own post-sales technical relationship for a portfolio of enterprise accounts.
• Lead post-incident pattern ownership and technical triage.
• Drive proactive technical strategy, cost optimization, and architectural guidance.
• Scope and orchestrate Vercel’s broader engagement on accounts.
• Coordinate with Forward Deployed Engineers and Professional Services.
• Travel approximately 4–8 times per year.

Kenntnisse

5+ years exp

Executive comms

Written comms

Cross-functional collab

Next.js experience

Production experience

Influence without authority

Travel willing

Tools

Next.js

Jobbeschreibung

Vercel is seeking a Senior Technical Account Manager (TAM) to own post-sales technical relationships with a portfolio of enterprise customers. You will coordinate with Support, Engineering, Product, and Sales to ensure outcomes, manage risk, and drive technical strategy across accounts.

You will not write production code or carry a sales quota, but you will own account continuity, perform architectural guidance, and orchestrate engagements with Forward Deployed Engineers and Professional